Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reianna Chavez

Stockton

Summary

Dynamic Server Manager with a proven track record at Casa Flores, excelling in team training and customer service. Enhanced team performance through strategic initiatives, resulting in improved guest satisfaction. Skilled in operating system management and problem-solving, fostering a collaborative environment that drives success in high-pressure situations. Coming from a family deeply rooted in the restaurant industry, I began working as a server at just 12 years old. Growing up in family-owned restaurants taught me the value of hard work, teamwork, and exceptional customer service from an early age. Over the years, I have developed strong communication skills, a deep understanding of hospitality, and the ability to thrive in fast-paced environments. My lifelong experience in food service has given me a strong work ethic, attention to detail, and a genuine passion for creating positive dining experiences for every guest.

Overview

10
10
years of professional experience

Work History

Server Manager

Casa Flores
12.2024 - Current
  • Supervised daily operations to ensure high service standards and customer satisfaction.
  • Trained and mentored new staff on efficient service techniques and restaurant policies.
  • Developed and implemented strategies to improve team performance and productivity.
  • Analyzed guest feedback to identify areas for improvement in service delivery.

Server

Olive Garden
03.2021 - 10.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Contributed to team efforts by offering support during busy shifts, fostering a collaborative environment.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Outback Steakhouse
09.2021 - 06.2022
  • Managed table assignments and ensured timely delivery of food and beverages.
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation.
  • Adapted quickly to high-pressure situations during peak service hours.

Server

Casa Flores
08.2015 - 02.2020
  • Provided exceptional customer service by promptly greeting and seating guests.
  • Assisted in taking orders and communicating them accurately to kitchen staff.
  • Learned menu items and daily specials to effectively answer customer inquiries.
  • Maintained cleanliness and organization of dining area throughout shifts.

Education

High School Diploma - Nursing

San Joaquin Delta College
Stockton, CA

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Customer retention
  • Safe food handling
  • Quality assurance
  • Money handling
  • Problem-solving
  • Team leadership
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Server Manager

Casa Flores
12.2024 - Current

Server

Outback Steakhouse
09.2021 - 06.2022

Server

Olive Garden
03.2021 - 10.2022

Server

Casa Flores
08.2015 - 02.2020

High School Diploma - Nursing

San Joaquin Delta College
Reianna Chavez