Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jain store
04.2023 - 12.2024
Answered customer inquiries and provided accurate information regarding products and services.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Gathered customer feedback through surveys and used the data to improve customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
BBA - Accounting
Trent University
Peterborough, ON
01-2027
Skills
Recordkeeping
Public Speaking
Training & Development
Multitasking
Fluent in English , Hindi and punjabi
Customer Relations
Organization and Time Management
Affiliations
Volunteer work
Volunteered to help the underprivileged kids learn computers at SACRED HEART SEN SEC SCHOOL
Currently enrolled in volunteering in in the film festival at showplace in Peterborough
Accomplishments
Received first price in cooking competition in my high school
Certification
Received certificate in Management Information Systems(MIS)