Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Rehema Mtawali

Calgary,Canada

Summary

Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

DISPATCH ASSISTANT (VOLUNTEERSHIP)

9457-7889 QUEBEC INC
07.2023 - 11.2023
  • Receive and process incoming dispatch requests from clients and internal departments
  • Coordinate with drivers and logistics teams to ensure timely and efficient delivery of goods or services
  • Monitor and track the status of dispatched vehicles, providing real-time updates to clients and internal stakeholders
  • Respond promptly and professionally to customer inquiries and concerns regarding dispatch services
  • Assist in optimizing route planning to enhance delivery efficiency and minimize costs
  • Maintain accurate records of dispatch activities, including vehicle logs, delivery schedules, and customer interactions
  • Collaborate with the dispatch team to troubleshoot and resolve any issues during the dispatch process
  • Generate reports on dispatch performance, highlighting key metrics and areas for improvement.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Provided customers with information on products and services.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled deliveries and pickups according to customer needs.
  • Received new orders, prepared documentation, and assigned personnel.

Administrative Officer

National Organization Of Nurse And Midwives Of Malawi (NONM)
03.2015 - 07.2023
  • Preparing projects, Plans and budgets
  • Maintaining projects records
  • Preparing reports on project progress and Performance matric
  • Coordinated logistics for events
  • Weekly meeting Scheduling
  • Tracking expenses associated with projects
  • Collaborated with external stakeholders as needed
  • Conflict resolution
  • Resolved conflicts among team members during project execution
  • Served as a liaison between the Project Manager and various departments or teams
  • Handled communication and coordination for assigned tasks and projects within the organization.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Bachelor’s Degree - Social Sciences

Skyway University
Lilongwe, Malawi
03.2015

Skills

  • Operations Support
  • Meeting Coordination
  • Mail Routing
  • Meeting Scheduling
  • Information Gathering
  • Team Support
  • Database Entry
  • Scheduling and Calendar Management
  • Administrative Support
  • Customer Relationship Management
  • Database Maintenance
  • Microsoft Office
  • Resource Coordination
  • Office Supplies and Inventory
  • Accounts Payable and Accounts Receivable

Accomplishments

  • Project Timelines: Effectively led initiatives within designated timeframes, consistently meeting and surpassing deadlines. This accomplishment played a pivotal role in securing funding for the construction of a health center. The project served as a strategic fundraising endeavor to sustain the ongoing operations of the organization.
  • Project Coordination: Proficiently orchestrated projects, events, and initiatives, showcasing adept organizational and multitasking capabilities to achieve timely and successful outcomes. Notably, I spearheaded the annual organization of International Nurses Day, inviting nurses nationwide to partake in a celebratory event filled with various activities and awards.
  • Cost Savings: Identified cost-saving opportunities, negotiated with vendors, and implemented strategies to reduce operational expenses while maintaining quality services.
  • Team Collaboration: Cultivated a favorable work atmosphere through efficient collaboration, team-building, and support, leading to heightened morale and a unified workplace.
  • Training and Development: Formulated training initiatives for staff, conducted workshops, and maintained ongoing learning opportunities to elevate the skills and knowledge of team members.

Referees

Gladys Muyepa

Group Fitness Instructor/ Personal Trainer

Vivo

gmuyepa@vivo.ca

Phone 825 365 0868

Timeline

DISPATCH ASSISTANT (VOLUNTEERSHIP)

9457-7889 QUEBEC INC
07.2023 - 11.2023

Administrative Officer

National Organization Of Nurse And Midwives Of Malawi (NONM)
03.2015 - 07.2023

Bachelor’s Degree - Social Sciences

Skyway University

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Rehema Mtawali