Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Rehanna Alphonso

Pickering,ON

Summary

Experienced leader with strong background in guiding teams, executing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth

Overview

37
37
years of professional experience

Work History

Business Analyst I

Aviva Insurance Company of Canada
06.1988 - Current
  • Supporting Commercial OTE team and guiding them through being their best selves in delivering for our customers, continue great performance culture and being a brilliant team with excellence in execution.
  • Work with team to remove any obstacles in the way of delivering their target.
  • Release planning, allocate resources and /work to team
  • Work with business units in finalizing changes and schedule accordingly with all parties in accomplishing a seamless delivery
  • Execute fixes, enhancements and projects for document generation and printing - shared task with team
  • Supporting CI OTE team and guiding them through being their best selves in delivering for our customers and continue great performance culture and being a brilliant team with excellence in execution. Work with team to remove any obstacles in the way of delivering their target.
  • Implemented best-practice methodologies that improved overall BAU/projects delivery timelines while maintaining quality standards.
  • Work together with Commercial OTE team and team (UAT, CTU Business/Branches), billing, IT partners to do the best for Aviva as a whole, and role model our values in Action; Care, Commitment, Community and Confidence

Education

Agincourt College
Scarborough, ON

Skills

  • Open Text Exstream, SQL, RTM, General and Broker Portal
  • Staff management
  • Strategic leadership and people development
  • Technology Adoption
  • Requirements gathering, analysis, functional specifications
  • Strategic and release planning
  • Problem-solving and creative thinking
  • Stakeholder engagement

Languages

English

Affiliations

  • Business Analysis - McMaster University - 2004
  • Structured query language (SQL)

Timeline

Business Analyst I

Aviva Insurance Company of Canada
06.1988 - Current

Agincourt College

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Rehanna Alphonso