Rehana Walji
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Service Advisor
Village Honda
10.2016 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Airdrie Honda
05.2012 - 06.2016
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Service Advisor
T&T Honda
05.2005 - 05.2012
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Education
High School Diploma -
James Fowler High School
Calgary, AB1998
Timeline
Service Advisor
Village Honda
10.2016 - Current
Service Advisor
Airdrie Honda
05.2012 - 06.2016
Service Advisor
T&T Honda
05.2005 - 05.2012
High School Diploma -
James Fowler High School
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