Rehana Parveen
Toronto,Canada
Summary
Dynamic and empathetic Customer Service with over 5 years of experience in fast-paced customer service environments. I always put my clients first to find the right solutions. Skilled in conflict resolution, effective communication, and product knowledge. Eager to bring a customer-first attitude and problem-solving skills. I love to learn and I am passionate about people. I engage people with my heart and mind because I care and respect people. Values - trust, teamwork and accountability matter to me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Labour
Cosmetica Laboratories Inc.
Toronto, Canada
12.2020 - 03.2023
- Packaged all products followed the company's safety and quality guidelines.
- Delivered exceptional service while upholding organizational values of trust and teamwork.
- Stored products and materials properly after use
- Kept the workplace clean to avoid hazards from chemicals and fragile products.
- Reviewed and followed manufacturing manuals.
Assistant Manager, Customer Service
BASIC Bank Limited
Dhaka, Bangladesh
01.2014 - 02.2019
- Respond to client inquiries and resolve them with outstanding service experience.
- Ensured that all activities comply with internal and regulatory guidelines.
- Maintained effective communication with customers, colleagues, and management.
- Assisted the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Processed financial transactions and understand and determine customer needs to recommend solutions.
Education
Diploma - Business Administration
North American College of Information Technology
12-2024
MBA - Finance
University of Information Technology and Science
BBA - Finance
Northern University
Skills
- Identifying Opportunities
- Customer Engagement
- Customer Experience (CX)
- Customer Service
- Product Knowledge
- Problem solving
- Client Engagement
- Client Issue Resolution
- Interpersonal Communication
- Motivated
- Love to learn
- Digital Literacy
- Empathy (Inactive)
- Financial Products
- Standard compliance
- Microsoft Office application
- Time management
- Planning and organization
- Customer Support
- Attention to Detail
- Sales Skills
- Cultural Sensitivity
- Accountability
- Teamwork
- Standard Compliance
- Taking Initiative
Certification
Mutual Fund Certificate by IFSE
Timeline
General Labour
Cosmetica Laboratories Inc.
12.2020 - 03.2023
Assistant Manager, Customer Service
BASIC Bank Limited
01.2014 - 02.2019
MBA - Finance
University of Information Technology and Science
Diploma - Business Administration
North American College of Information Technology
BBA - Finance
Northern University