Rehana Parveen
Scarborough
Summary
A highly motivated customer-focused individual with the proven capabilities and my skills in a fast-paced environment to help your business succeed. I'm looking to further enhance my experience in the position of a Call Center Representative at Beck Taxi.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BIES (Bengali Information and Employment Services)
06.2021 - 12.2023
- Handled 40+ inbound/outbound calls daily.
- Provided accurate info on policies and services.
- Stayed professional and calm under pressure.
- Logged customer interactions and resolutions.
- Asked questions to identify client needs.
- Built positive customer relationships.
- Resolved issues quickly to ensure satisfaction.
Assistant Manager-Customer Service
BASIC Bank Limited,
01.2015 - 02.2019
- Handled high volume inbound/outbound calls daily.
- Provided info on policies and services from guidelines.
- Stayed professional and calm under pressure.
- Logged customer interactions and resolutions.
- Asked questions to identify client needs.
- Built positive customer relationships.
- Resolved issues quickly to ensure satisfaction.
Education
Diploma - Business Administration (Marketing)
North American College of Information Technology
Toronto, ON01.2024
Bachelors - Business Administration (Major in Finance)
Northern University
01.2007
Skills
- Call center software
- Microsoft Office
- Communication
- Interpersonal skills
- High call volumes
- Professionalism
- Friendly
- Patient
- Problem-solving
- Conflict resolution
- Multitasking
- Fast-paced adaptability
- Toronto/GTA knowledge
- Self-motivated
- Trustworthy
- Teamwork
- Detail-oriented
- Time management
Languages
English
Bengali
Hindi
Availability
Open to working any shift based on operational needs.
Timeline
Customer Service Representative
BIES (Bengali Information and Employment Services)
06.2021 - 12.2023
Assistant Manager-Customer Service
BASIC Bank Limited,
01.2015 - 02.2019
Diploma - Business Administration (Marketing)
North American College of Information Technology
Bachelors - Business Administration (Major in Finance)
Northern University
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