Rehana Kissoon
Scarborough
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Personal Support Worker
The Salvation Army Adult Rehabilitation Center
11.2022 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Documented vitals, behaviors, and medications in client medical records.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
Personal Support Worker
Extendicare
12.2021 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Team Leader
West 49
01.2020 - 09.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assistant Manager
Spirit Hallowenn
10.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Assistant
Eversoft Foam & Fiber
06.2018 - 08.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
Associate of Science - Personal Support Worker
Durham College
Oshawa, ON12.2021
High School Diploma -
West Hill Collegiate Institute
Toronto, ON06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Client Service
- Customer Needs Assessment
- Customer Assistance
- Organization
Languages
English
Full Professional
Timeline
Personal Support Worker
The Salvation Army Adult Rehabilitation Center
11.2022 - 11.2023
Personal Support Worker
Extendicare
12.2021 - 01.2023
Team Leader
West 49
01.2020 - 09.2020
Assistant Manager
Spirit Hallowenn
10.2019 - 11.2019
Office Assistant
Eversoft Foam & Fiber
06.2018 - 08.2018
Sales Associate
Associate of Science - Personal Support Worker
Durham College
High School Diploma -
West Hill Collegiate Institute
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