Rehana Hossain
Whitby
Summary
Organized and dedicated Administrative Agent with over 15 years of experience. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Agent
St. Mary's Hospital Center
06.2005 - 07.2022
- Carried out a variety of moderately complicated administrative tasks according to specific guidelines, methods and established procedures.
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
- Facilitated departmental communications, maintaining a centralized database for staff contact information and correspondence records.
- Recognized for the ability to adapt quickly in a proactive and reactive way to provide all the necessary support; perform autonomously; and maintain integrity and confidentiality.
- Enhanced team productivity by effectively managing schedules, appointments, and meeting logistics.
- Developed comprehensive training materials for new employees to ensure smooth onboarding experiences.
Sales Associate
Jacques Vert Group
Montreal, QC
07.2003 - 06.2005
- Recognized and properly resolved customer and performance issues; communicated high priority issues to the Store Manager and District Manager in a timely manner and collaborated to develop plan for resolution to minimize risk
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
MBA - Management
University of East London
London, England12.2023
Certificate in Health And Social Services Management -
McGill University
Montreal, QC06.2006
Diploma in Information Technology - Business Analysis
Australian College of Technology
Sydney, NSW05.2002
Skills
- Tools: Word, Excel, PowerPoint, Outlook, Zoom
- Time management
- Teamwork
- Autonomous operation
- Interpersonal communication
- Problem solving
Voluntary Experience
- BCCB Montreal Foundation (a Not for Profit Organization), Volunteer and Event Coordinator, July 2017- July 2021
- St. Mary’s Hospital, Volunteer and Coordinator, September 2003-June 2005
- Volunteer for Special Needs Kids, September 1999-May 2000
- Maimonides Geriatric Center, Volunteer for Senior Citizens, September 1998-June 1999
Languages
English
Native or Bilingual
Timeline
Administrative Agent
St. Mary's Hospital Center
06.2005 - 07.2022
Sales Associate
Jacques Vert Group
07.2003 - 06.2005
MBA - Management
University of East London
Certificate in Health And Social Services Management -
McGill University
Diploma in Information Technology - Business Analysis
Australian College of Technology
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