Rehem Shawkat
Edmonton,AB
Summary
Inspired by innovation, and with more than 10 years of experience In Information technology and digitalization, have grown on experimenting with different concepts and have been commended for inspiring and developing unique and thought-provoking ideas, cultivating leadership through managing the Information technology team, solution design, and business analysis through a range of practical experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
Certificate
Work History
External Consultant
Al Khonji Group
12.2023 - Current
- Conducted in-depth consultations with clients to understand their business objectives, challenges, and IT requirements.
- Evaluated existing IT systems, infrastructure, and processes, identifying areas for improvement and optimization.
- Developed and presented comprehensive IT strategies aligned with the client's business goals, considering emerging technologies and industry best practices.
- Provided guidance and oversight during the implementation of IT projects, ensuring alignment with proposed strategies and goals.
- Conducted risk assessments and recommended measures to enhance the security and resilience of IT systems.
- Effectively communicate technical concepts and recommendations to non-technical stakeholders, fostering a clear understanding of proposed solutions.
- Delivered training sessions to client teams, facilitating knowledge transfer and ensuring the successful adoption of new technologies.
- Managed and coordinated project timelines, resources, and deliverables to ensure successful project outcomes.
Project Manager, ERP Implementation
Al Khonji Group
12.2022 - 11.2023
- Project Planning: Developed and executed comprehensive project plans for ERP implementations, considering timelines, resource allocation, and budget constraints.
- Stakeholder Collaboration: Collaborated with key stakeholders, including business leaders, IT teams, and external consultants, to define project scope, objectives, and requirements.
- Vendor Selection and Management: Oversaw the selection and management of ERP vendors, ensuring alignment with organizational needs and industry best practices.
- Requirements Analysis: Conducted in-depth analysis of business processes and user requirements to tailor ERP solutions to organizational needs.
- Team Leadership: Led and motivated cross-functional project teams, providing direction and guidance throughout the ERP implementation lifecycle.
- Risk Management: Identified and mitigated potential risks and issues that may impact the successful implementation of the ERP system.
- Quality Assurance: Established and enforced quality assurance processes to ensure the integrity and functionality of the ERP system.
- Change Management: Developed and implemented change management strategies to facilitate the smooth adoption of new ERP processes and technologies.
- Training and Support: Coordinated training programs for end-users and support teams, ensuring a seamless transition to the new ERP system.
- Performance Monitoring: Implemented performance metrics and KPIs to monitor the effectiveness and efficiency of the ERP system post-implementation.
Head of Information Technology & Transformation
Al Khonji Group
04.2017 - 11.2023
- Strategic Planning: Developed and implemented IT strategies aligned with the organization's goals, ensuring technology initiatives contribute to business success.
- Team Leadership: Managed and led the IT team, providing direction, guidance, and support to achieve departmental objectives.
- Technology Infrastructure: Oversaw the design, implementation, and maintenance of the organization's technology infrastructure, ensuring reliability and scalability.
- Information Security: Implemented and maintained robust cybersecurity measures to protect the organization's data and systems from potential threats.
- Budget Management: Developed and managed the IT budget, ensuring cost-effective utilization of resources while meeting technological needs.
- Vendor Management: Collaborated with external vendors, negotiated contracts, and managed relationships to ensure the acquisition of high-quality IT products and services.
- Project Management: Led and oversaw IT projects, ensuring they are delivered on time, within budget, and met quality standards.
- Strategic Partnerships: Identified and evaluated emerging technologies, fostering innovation, and establishing strategic partnerships that enhance the organization's competitive position.
- Regulatory Compliance: Ensured IT operations comply with relevant laws, regulations, and industry standards.
- Stakeholder Communication: Communicated IT strategies, project updates, and technology-related issues to executive leadership and other stakeholders in a clear and understandable manner.
Information Technology Specialist
Al Khonji Group
03.2015 - 03.2017
- Provided technical support to end-users, resolving hardware, software, networking, and security issues.
- Installed, configured, and maintained computer systems, networks, and peripherals.
- Monitored and optimized system performance, ensuring reliability and efficiency.
- Collaborated with corporate team heads to implement security measures and protocols.
- Conducted regular system upgrades and maintenance tasks.
- Assisted in the development and implementation of IT policies and procedures.
- Troubleshooted and resolved network connectivity issues.
- Stay updated on industry trends and emerging technologies.
- Documented IT processes, configurations, and issue resolutions
Quality Control Supervisor - Retail Banking
Bank Of Khartoum
11.2010 - 08.2013
- Supported audits and led teams to investigate quality control processes and root out deficiencies fully.
- Supervised and directed quality control personnel through effective mentoring, coaching, and work delegation.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored over 50 customer calls per day.
System Administrator
Bank Of Khartoum
01.2010 - 11.2010
- Maximized system availability through developing and testing contingency plans.
- Analyzed network traffic and performance metrics to optimize system performance.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed, and tested installation and update of file servers, print servers, and application servers.
- Led server infrastructure development, quality assurance, staging, and production systems.
- Evaluated software products to determine compatibility with existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Managed over 50 branches physically and remotely.
Education
Bachelor in Computer Science - Computer Science
Sudan University of Science & Technology
Khartoum, Sudan07.2009
High School Diploma -
Shatti Al Qurm High School
Muscat, Oman06.2003
Skills
- Project Analysis
- Disaster Recovery Planning
- Project Implementation
- Project Management
- Best Practices Implementation
- Business Planning
- Management Coaching
- Cost Analysis
- Analytical Thinking
- Research and Development
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
- Agile Project Management.
- Microsoft Power BI.
- Advance Digital Marketing.
- Sophos Firewall v19.0 Engineer.
Timeline
External Consultant
Al Khonji Group
12.2023 - Current
Project Manager, ERP Implementation
Al Khonji Group
12.2022 - 11.2023
Head of Information Technology & Transformation
Al Khonji Group
04.2017 - 11.2023
Information Technology Specialist
Al Khonji Group
03.2015 - 03.2017
Quality Control Supervisor - Retail Banking
Bank Of Khartoum
11.2010 - 08.2013
System Administrator
Bank Of Khartoum
01.2010 - 11.2010
Bachelor in Computer Science - Computer Science
Sudan University of Science & Technology
High School Diploma -
Shatti Al Qurm High School
Area Of Expertise
- Strategic Business Planning.
- Solution Design.
- Project Management.
- Data Analysis & Design.
- Budgeting & Cost Control.
- Technical Support.
- Digital Marketing & Transformation.
- Project Life Cycle Management.
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