REHA SAMNANI
SILVERADO, CALGARY,AB
Summary
Experienced in customer service and the retail industry, eager to enhance skills and knowledge in line with current customer service expectations. Proven track record in managing and supervising operations in various customer-facing roles, focused on improving performance, customer loyalty, service, and satisfaction. Strong background in retail management with ability to lead teams effectively. Expertise in inventory management, customer service, and team leadership. Priorities include collaboration, adaptability, and achieving results. Recognized for reliability and ability to effectively manage changing needs. Confident in ability to make a positive contribution to any organization as a professional with strong experience in retail management prepared to excel in a supervisory role.
Overview
7
7
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drug Mart (5795)
11.2021 - Current
- Administration of Store inventory, while analyzing customer shopping trends to reconcile prepare and finalize product orders
- Process daily reconciliations of sales, Inventory, and staffing
- Provided input to management to assist in effective cost reduction, work simplification, scheduling, or other continuous improvement measures
- Instrumental in streamlining front store stocking process to reduce complexity and gain efficiency in making sure shelves are always displaying accurate products
- Handling day-to-day inquiries from internal staff regarding job duties and day to day functions
- Work closely with internal store department to kill complexity and reduce hand offs arising from product displacement
- Quick progress of learning the managerial responsibilities, allowed me to be fully cross trained across all functions and provide support to all teams in any area during absence of store Manager
- Responsible for Onboarding and training of new associates
- Assisted Store Manager with staff scheduling and other duties as assigned.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Store Manager (Multiple Locations)
Gateway Newsstand
11.2018 - 10.2021
- Process daily payments reconciliations
- Handling day-to-day inquiries from internal stakeholders and business partners in relation to business trends
- Plan and direct staffing, training, and performance evaluation to develop and control sales and services
- Review operational records and reports to project sales, determine profitability and plan strategies
- Adhere to all lost prevention policies as per provided guidelines
- Demonstrate openness and willingness towards feedback provided by customers.
Customer Service Representative
Greenwich Associates
09.2017 - 10.2018
- Outbound calls to banking clients to ensure their banking experience with staff and Online banking was up to expectations
- Liaises with banking partners, branches & team managers on day-to-day to discuss customer experience matrix
- Personal success metrics includes QA scores of over 85%, monthly call volumes averaging 600
- Scheduling call backs for clients with branch Managers to support customer needs and assisting company with highlighting areas of improvement.
Education
LEAD Foundations for Front Store Managers -
05.2023
Completed Graduation in Business Management -
Canadore College
09.2017
Completed Graduation in Financial Services -
Canadore College
01.2017
Bachelors in Banking and Insurance -
Mumbai University
09.2016
Skills
- Time Management
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Team Leadership
- Computer Skills
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team Development
Timeline
Assistant Front Store Manager
Shoppers Drug Mart (5795)
11.2021 - Current
Store Manager (Multiple Locations)
Gateway Newsstand
11.2018 - 10.2021
Customer Service Representative
Greenwich Associates
09.2017 - 10.2018
LEAD Foundations for Front Store Managers -
Completed Graduation in Business Management -
Canadore College
Completed Graduation in Financial Services -
Canadore College
Bachelors in Banking and Insurance -
Mumbai University