Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regine Mae Daquigan

Patient Account Specialist
Carson

Summary

Health Informatics and Analytics graduate with a solid foundation in clinical workflows, healthcare data analysis, and process improvement within hospital environments. Skilled in applying tools such as SQL, Tableau, and RapidMiner to explore data trends, develop visualizations, and support decision-making through academic projects and capstone work. Familiar with EHR systems, Lean and Agile methodologies, and healthcare quality metrics. Experienced in contributing to workflow analysis, SOP development, and data-informed solutions that drive efficiency, compliance, and population health outcomes. Eager to apply technical and analytical skills in a hospital setting to support systems optimization and value-based care initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Account Specialist

Torrance Memorial Medical Center
03.2022 - Current
  • Adept at identifying discrepancies between patient's insurance coverage and services rendered for resolution.
  • Proficient in EHRs, like Cerner and Intergy, to register and bill cardiology visits and diagnostic tests.
  • Communicate with insurance companies to check claim and payment statuses, as well as submitting appeals.
  • Revised existing SOP to incorporate workflow improvements, enhance clarity on EHR updates, and support staff compliance.
  • Collaborating with other departments to ensure timely filing and accurate billing is done for cardiothoracic surgeries.

Patient Access Representative

Torrance Memorial Medical Center
10.2020 - 12.2021
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Trained new hires in department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collaborated with team lead and managers on a Lean Kaizen initiative to streamline the patient registration process in the Emergency Department and reduce non-value-added steps.
  • Contributed to process mapping, identified sources of waste, and supported the development of a more efficient workflow that improved staff productivity and patient satisfaction.

Education

Master of Science - Health Informatics & Analytics

Florida International University
Miami, Florida
05.2001 -

Bachelor of Science - Public Health

University of California - San Diego
La Jolla, CA
05.2001 -

Skills

Experience with SQL, Rapidminer and Tableau in academic and project-based settings

Insurance Verification & Billing

Proficient with EHRs like, Cerner, Epic & Intergy

Project Management

Employee Training

Team Collaboration

Certification

Lean Six Sigma Yellow Belt

Timeline

Lean Six Sigma Yellow Belt

11-2024

Patient Account Specialist

Torrance Memorial Medical Center
03.2022 - Current

Patient Access Representative

Torrance Memorial Medical Center
10.2020 - 12.2021

Master of Science - Health Informatics & Analytics

Florida International University
05.2001 -

Bachelor of Science - Public Health

University of California - San Diego
05.2001 -

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Regine Mae DaquiganPatient Account Specialist