Regina Marie Ayala
Pomona
Summary
Dedicated Front Office Coordinator with extensive experience managing patient appointments, ensuring smooth check-in processes, coordinating referrals and authorizations and verifying insurance coverage, is looking to utilize my skills, knowledge and experience to join your practice.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Dr. Yolanda Grady
Chino
11.2024 - Current
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with check-in processes and insurance verification.
- Maintained organized patient records in electronic health systems.
- Communicated effectively with healthcare staff and patients daily.
- Handled phone inquiries and directed calls to appropriate personnel.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Managed front desk operations during shifts worked.
- Processed payments from clients in a timely manner.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Referral Coordinator
Front Office Coordinator
Pediatric Express
Edinburgh
12.2015 - 07.2024
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with check-in processes and insurance verification.
- Handled phone inquiries and directed calls to appropriate personnel.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Managed front desk operations during shifts worked.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Supported billing processes by collecting payments and updating accounts.
- Coordinated referrals for patient services to ensure timely authorization.
Education
Medical Assistant - Healthcare
UEI College
Ontario, CA06-2006
High School Diploma -
Centennial High School
Corona, CA05-1999
Skills
- Electronic health records
- Medical billing
- Insurance verification
- Appointment scheduling
- Check-in management
- Calendar management
- Records management
- Document management
- File organization
- Receptionist experience
- Office administration
- Customer service
- Patient relations
Languages
Spanish
Full Professional
Timeline
Front Office Coordinator
Dr. Yolanda Grady
11.2024 - Current
Front Office Coordinator
Pediatric Express
12.2015 - 07.2024
Medical Assistant - Healthcare
UEI College
High School Diploma -
Centennial High School