Reginald R. Rogers
Irvine
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Efficiently handles multiple tasks to ensure smooth operations and provide comprehensive support to the executive team. Collaborates effectively with cross-functional teams, adapts seamlessly to changing needs, and consistently achieves organizational goals. Recognized for reliability and dedication in creating a positive work environment that fosters productivity and teamwork.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Stacy Rogers ECE Academy
06.2023 - Current
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
- Assisted in developing and implementing weekly lesson plans that catered to individual needs of children.
- Handled daily administrative tasks efficiently to minimize time away from children.
Office Manager
Rice Adult Care
10.2021 - 09.2022
- Professional communications with clients, office and support personnel, insurance providers, referral sources, support care team, and clinical staff
- Assisted Individuals with Intellectual Disabilities who required higher care
- Plans, directs, and coordinates supportive services for the office or day program
- Order and maintain all administrative supplies within budget
- Maintain petty cash and replenish front office cash box
- Responsible for developing standards and promoting activities that enhance operational procedures
- Daily transportation picks up and drop off of clients
Front Office/ Referral Coordinator
Absolute Care
05.2019 - 10.2021
- Processing of medical referrals in a timely, coordinated manner and maintaining ongoing tracking and documentation
- Contacting review organizations and insurance companies to ensure prior approval requirements are met
- Completion of service request (direct and prior authorization referrals) forms manually and/or through the EMR
- Ensuring complete and accurate registration, including patient demographic and current insurance information
- Pay Attention to detail and show the ability to multitask and prioritize responsibilities
- Check patients in, greeting everyone in the most pleasant and professional manner possible
- Always Provide Exceptional customer service and professionalism on the phone and in person
- Maintain an assigned physician/mid-level provider’s schedule: Scheduling/reschedule appointments and monitoring the schedule daily for cancellations
- Prepared and maintained office daily deposits and financial reports
Referral Specialist
Peachstate Health Plan (Prestige Staffing)
08.2018 - 02.2019
- Assist in monitoring utilization of medical services to assure cost effective use of medical resources through processing prior authorizations
- Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list
- Route to appropriate nurse when needed
- Provide technical support to staff and provide ongoing training
- Research claims inquiry specific to the department and the responsibility
Medical Administration Representative
Wright & Filippis
06.2016 - 06.2018
- Maintained, updated and registered new patient information in the Bright tree operation system
- Answered insurance and claims questions from patients and clinical staff
- Answered multi-line phones to assist patient and physicians on scheduling appointments
- Verified insurances for patient billing and claim questions for the service provide
- Occasionally adjust a patient’s equipment (canes, walkers, walking boots, etc)
Office Manager
The Tax Experts
12.2012 - 05.2018
- Prepared and reviewed federal and state income taxes for individuals
- Prepared private letter rulings and documents for submission to the IRS & State Treasury Department
- Increased office clients by 50% through various marketing strategies
- Assisted customers with questions, concerns or issues they may have via telephone, fax and email
- Maintained records and produced weekly reports for increase revenue
- Prepared weekly employee schedules
Education
Medical Administration and Billing -
Dorsey Schools
Roseville, MI01.2015
AAB - Business Management
Brown Mackie College
Atlanta, GA01.2012
Skills
- Healthcare Office Management
- Experience with Electronic Health Records Systems
- Budget Management
- Professional Communication Skills
- Administrative Support
- Digital Literacy
- Effective Time Management
- Client Relationship Management
- Accurate Record Maintenance
- Appointment Management
Timeline
Administrative Assistant
Stacy Rogers ECE Academy
06.2023 - Current
Office Manager
Rice Adult Care
10.2021 - 09.2022
Front Office/ Referral Coordinator
Absolute Care
05.2019 - 10.2021
Referral Specialist
Peachstate Health Plan (Prestige Staffing)
08.2018 - 02.2019
Medical Administration Representative
Wright & Filippis
06.2016 - 06.2018
Office Manager
The Tax Experts
12.2012 - 05.2018
Medical Administration and Billing -
Dorsey Schools
AAB - Business Management
Brown Mackie College
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