Reginald Duogene
TORONTO,Ontario
Summary
Dynamic leader with a proven track record at DGI, enhancing public administration revenues through strategic communication and market research. Skilled in crisis management and multilingual communication, adept at fostering stakeholder relationships and driving team performance under pressure. Achieved increased customer loyalty at DIGICEL by delivering empathetic customer care and innovative solutions.
Overview
18
18
years of professional experience
Work History
Head of Communications Department
DGI
03.2015 - 10.2024
- Conducted market research to identify emerging trends, informing communication strategy adjustments.
- Managed public relations initiatives, fostering a positive corporate image among stakeholders.
- Supported executive leadership with strategic counsel on communication matters impacting the Public Administration.
- Ensure that technical information correctly reflects the understanding of the vision, mission and value of the DGI.
- Work directly with the operations department, the Finance department to propose unified campaigns, special offers in order to increase Public Administration revenues.
- Design and develop proposals based on the knowledge and understanding of taxpayers.
Logistics Supervisor
HEJEC SECURITY AND TRANSPORTATION
04.2012 - 02.2015
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 60 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Care Agent
Unigestion Holding S.A (DIGICEL)
08.2006 - 01.2012
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Provide information to customers on DIGICEL products and services, keep informed on a daily basis about new promotions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Education
Marketing Management/ Communication
Centre De Management
Delmas 30, HaïtiEntrepreneurship
Maurice Communication
Delmas 52Skills
- Social media strategy
- Crisis management
- Internal communications
- Multilingual communication
- Ability to work under pressure
- Punctual
- Adapt quickly
- Ability to organize well
Languages
English
Professional Working
French
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hours4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Interests
Fitness
Travel
Listenning to music
Sports
Writing
Timeline
Head of Communications Department
DGI
03.2015 - 10.2024
Logistics Supervisor
HEJEC SECURITY AND TRANSPORTATION
04.2012 - 02.2015
Customer Care Agent
Unigestion Holding S.A (DIGICEL)
08.2006 - 01.2012
Marketing Management/ Communication
Centre De Management
Entrepreneurship
Maurice Communication
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