Reginald Duogene
Toronto,Ontario
Summary
Dynamic leader with a proven track record at Direction Générale des Impôts (DGI), enhancing public administration revenues through strategic communication and market research.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Director of Communications
Direction Générale des impôts (DGI)
03.2015 - 10.2025
- Conduct market research to identify emerging trends, informing communication strategy adjustments.
- Supported executive leadership with strategic counsel on communication matters impacting the Public Administration.
- Design and develop proposals based on the knowledge and understanding of taxpayers.
Logistics Supervisor
Hejec Security and transportation
04.2012 - 02.2025
- Coordinated daily logistics activities for timely order fulfillment, and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Care Agent
Unigestion Holding S.A (DIGICEL)
08.2006 - 01.2012
- Provided information to customers on DIGICEL products and services, and keep informed on a daily basis about new promotions.
- Managed High-volume calls
- Improved first call resolution rates through research of complex cases before escalating them to a higher-level support team.
Education
Marketing Management
Centre De Management et De Productivité
Entrepreneurship/ Communication
Maurice Communication
Skills
- Communication
- work Ethic
- Leadership
- Adaptability & Flexibility
- Teamwork and collaboration
- Endurance
- Attention to Detail
- Equipment Operations (Forklift, Pallet jacks, order picker)
Certification
Certificated Forklift Operator @ Surge Forklift Training
Timeline
Assistant Director of Communications
Direction Générale des impôts (DGI)
03.2015 - 10.2025
Logistics Supervisor
Hejec Security and transportation
04.2012 - 02.2025
Customer Care Agent
Unigestion Holding S.A (DIGICEL)
08.2006 - 01.2012
Marketing Management
Centre De Management et De Productivité
Entrepreneurship/ Communication
Maurice Communication
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