Regina Veloz

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Input financial data and produced reports using Quickens.

• Greeted customers entering casino and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Reduced processing errors by meticulously following transaction procedures.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, casino chips, and credit card transactions with excellent accuracy levels.

• Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Demonstrated versatility by cross-training in various departments throughout the store when required.

• Managed electronic payment systems to streamline payment processes and reduce errors.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Balanced Service and Parts invoice with monies and checks taken in for payment.
• Prepared daily bank deposits from all money taken in from sales service and parts department.
• Receptionist for all departments.
• Matched invoices to purchase orders for proper documentation and to facilitate payment.
• Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
• Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Helped with covering for breaks for cashier and receptionist.

• Assisted with service ticket generation.
• Weighed incoming trucks with materials and updated records with collected data.
• Operated scale to weigh materials and vehicles according to policy.
• Ensured proper documentation for all transactions, resulting in improved record-keeping and compliance.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and checks.
• Managed cash drawer and financial transactions to maintain accurate store accounts.
• Answered phone promptly and directed incoming calls to correct offices.
• Enhanced inventory accuracy by diligently scanning and updating product information in the system.

• Sorted and classified documents into appropriate filing systems for increased traceability.
• Located and retrieved requested documents in accordance with established policies.
• Created and printed labels for well-organized filing.
• Identified and resolved filing discrepancies.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of vehicle.
• Directed dispatching, routing, and tracking of 5 fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• use of faxing, making copies, Google Maps
• Daily close out of Credit Card transactions
• Made Bank Deposits
• Release of vehicles and property.
• Dispatching for A.A.A, California Highway Patrol, Cash on Delivery calls as well as Private Party Impounds.
• Cash Handling, Data entry

• Improved client satisfaction by promptly locating and recovering collateral assets.
• Maintained client trust by providing timely updates on the status of their accounts and recoveries.
• Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Release of personal property.

• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Data Entry
• Typing Service orders of repairs from Technician, answering phone lines, print reports, balancing cash drawer, run credit cards, closing out credit card machine at the end of afternoon shift.
• Submit paperwork to Extended Warranty's to retrieve payment for service repairs.
• Month End Close Outs
• Made daily Bank deposits at bank.