Regina Souza
San Jose,CA
Summary
Dynamic Branch Manager at Mygrant Glass Co with a proven track record in employee development and strategic planning. Enhanced production rates through effective staff coaching and conflict resolution. Skilled in compliance reviews and operations management, fostering strong customer relationships while achieving performance goals. Strong team-builder dedicated to optimizing organizational talent.
Overview
16
16
years of professional experience
Work History
Branch Manager
Mygrant Glass Co
07.2022 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Developed strategic business plans for day-to-day operations.
- Monitored and maintained branch performance goals/standards.
Office Manager
Low Price Auto Glass
10.2016 - 06.2022
- Oversaw office and warehouse inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Office Manager
Atlas Payment Processing
03.2010 - 06.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for the company database.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Completed bi-weekly payroll for employees.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CASkills
- Sales management
- Employee development
- Compliance reviews
- Strategic planning
- Staff supervision
- Opening and closing procedures
- Customer and vendor relations
- Delivery fleet management
- Federal regulations
- Safety protocol
- Compliance reporting
- Location auditing
- Relationship building and management
- Staffing optimization
- Strong interpersonal skills
- Operations management
- Excellent communication skills
- Strong team-builder
Timeline
Branch Manager
Mygrant Glass Co
07.2022 - Current
Office Manager
Low Price Auto Glass
10.2016 - 06.2022
Office Manager
Atlas Payment Processing
03.2010 - 06.2016
High School Diploma -
San Lorenzo High School