Regina Smith

• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Conducted comprehensive assessments to identify candidate fit and alignment with organizational culture.
• Developed and implemented effective talent acquisition strategies to attract top-tier candidates.
• Engaged in market research to stay informed of industry trends and competitor hiring practices.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
• Tracked key dates and deadlines and maintained specific personnel lists.
• Established consistent language and methodology for talent discussions, development, and succession.
• Utilized social media platforms effectively to increase brand visibility and attract qualified candidates.
• Coordinated travel arrangements and itineraries for clients, ensuring seamless logistics and timely bookings.
• Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
• Leveraged social media platforms to maximize artist exposure and generate interest in upcoming events or promotions.
• Increased client bookings by establishing strong relationships with talent agencies and venues.
• Collaborated closely with public relations teams to develop press releases, interviews, and promotional materials supporting client engagements.
• Developed customized marketing strategies to promote artists, resulting in increased brand visibility.
• Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
• Advised clients on career development strategies based on market analysis and industry insights while keeping their best interests in mind.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Developed customized travel itineraries based on client preferences and budget constraints.
• Coordinated logistics for domestic and international travel arrangements, ensuring seamless experiences.
• Provided expert advice on travel destinations, accommodations, and activities to enhance client satisfaction.
• Resolved client inquiries and issues promptly, maintaining strong customer relationships throughout the booking process.
• Negotiated contracts with suppliers to secure competitive rates and exclusive offers for clients.
• Analyzed market trends to identify new opportunities for service enhancement and business growth.
• Led marketing initiatives to promote special travel packages, increasing brand visibility and client engagement.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Streamlined booking processes for improved efficiency and reduced wait times for customers.
• Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
• Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
• Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
• Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
• Organized and facilitated travel information sessions, attracting potential clients and building community engagement.
• Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
• Leveraged social media platforms to promote travel deals, expanding client base and engagement.
• Developed strong relationships with vendors to secure best rates and amenities for clients.

• Run errands to help with daily tasks, enabling others to focus on more pressing duties.
• Check personal and professional activities to remind employer of priority tasks and deadlines.
• Perform calendar management and scheduling of appointments for the executive.
• Organize travel arrangements, including flights, transportation, and accommodation.
• Prepare documents such as reports, presentations, agendas, and correspondence.
• Maintain company records & business licenses.
• Assist with special projects as needed by researching topics, organizing data, summarizing findings.
• Organize work projects around client's house.
• Stay updated on all social media platforms & upload content for client as needed.
• Compile weekly progress reports highlighting key accomplishments from past week's activities.

• Customer Service.
• Greeting customers and addressing their inquiries.
• Explaining loan terms, conditions, and repayment options.
• Loan Processing.
• Reviewing and approving loan applications.
• Verifying customer information and creditworthiness.
• Disbursing funds to approved borrowers.
• Collections Management.
• Monitoring repayment schedules.
• Following up on late payments and negotiating payment plans.
• Coordinating with collections agencies for delinquent accounts.
• Compliance and Regulations.
• Ensuring all operations comply with federal and state laws.
• Keeping up-to-date with changes in payday lending regulations.
• Conducting regular audits and compliance checks.
• Financial Management:
• Managing the store’s cash flow and daily transactions.
• Balancing the cash drawer and reconciling accounts.
• Preparing financial reports and budgets.
• Staff Supervision.
• Training and supervising staff members.
• Scheduling shifts and managing payroll.
• Conducting performance reviews and providing feedback.
• Marketing and Sales.
• Developing and implementing marketing strategies to attract new customers.
• Promoting additional financial services and products.
• Building relationships with local businesses and community organizations.
• Problem Resolution.
• Addressing customer complaints and resolving issues.
• Handling disputes and negotiating settlements.
• Operational Oversight.
• Ensuring the store is clean, organized, and properly stocked.
• Maintaining security protocols to protect cash and customer information.
• Overseeing the maintenance of office equipment and supplies.
• Reporting and Documentation.
• Keeping accurate records of all transactions and customer interactions.
• Preparing daily, weekly, and monthly operational reports.
• Submitting required documentation to regulatory bodies.
• Regulatory compliance.
• Financial systems managements.
• Risk management.
• Cash flow management.
• Arranging events and promotional marketing for company.
• Managed financial, operational and human resources to optimize business performance.

• Customer Service:
• Greeting customers and answering their questions.
• Providing information about bank products and services.
• Processing Transactions.
• Handling deposits and withdrawals.
• Processing loan payments.
• Issuing cashier’s checks and money orders.
• Handling currency exchanges.
• Balancing Cash Drawer
• Counting cash at the beginning and end of shifts.
• Ensuring the cash drawer balances with transactions processed.
• Verifying Information.
• Checking customer identification.
• Verifying the authenticity of signatures and documents.
• Handling Cash and Checks.
• Sorting and counting cash.
• Scanning and verifying checks.
• Maintaining Records.
• Recording all transactions accurately.
• Updating customer accounts and records.
• Security and Compliance.
• Following bank policies and procedures.
• Adhering to security protocols to prevent fraud.
• Cross-Selling Services.
• Identifying customer needs and suggesting bank products or services.
• Working with other bank staff to ensure smooth operations.
• Communicating any issues or discrepancies to supervisors.
• Training and Development.
• Participating in training programs to stay updated on bank policies and procedures.
• Answering phones & forwarding callers to the appropriate employee to handle their needs.

Customer Service

• Greeting customers and addressing their inquiries.
• Explaining loan terms, conditions, and repayment options.
• Loan Processing
• Reviewing and approving loan applications.
• Verifying customer information and creditworthiness.
• Disbursing funds to approved borrowers.
• Collections Management.
• Monitoring repayment schedules.
• Following up on late payments and negotiating payment plans.
• Coordinating with collections agencies for delinquent accounts.
• Compliance and Regulation
• Ensuring all operations comply with federal and state laws.
• Keeping up-to-date with changes in payday lending regulations.
• Conducting regular audits and compliance checks.
• Financial Management.
• Managing the store’s cash flow and daily transactions.
• Balancing the cash drawer and reconciling accounts.
• Preparing financial reports and budgets.
• Staff Supervision.
• Training and supervising staff members.
• Scheduling shifts and managing payroll.
• Conducting performance reviews and providing feedback.
• Marketing and Sales.
• Developing and implementing marketing strategies to attract new customers.
• Promoting additional financial services and products.
• Building relationships with local businesses and community organizations.
• Problem Resolution.
• Addressing customer complaints and resolving issues.
• Handling disputes and negotiating settlements.
• Operational Oversight.
• Ensuring the store is clean, organized, and properly stocked.
• Maintaining security protocols to protect cash and customer information.
• Overseeing the maintenance of office equipment and supplies.
• Reporting and documentation.
• Keeping accurate records of all transactions and customer interactions.
• Preparing daily, weekly, and monthly operational reports.
• Submitting required documentation to regulatory bodies.
• Greeting customers and addressing their inquiries.
• Explaining loan terms, conditions, and repayment options.
• Loan Processing.
• Reviewing and approving loan applications.
• Verifying customer information and creditworthiness.
• Disbursing funds to approved borrowers.
• Collections Management.
• Monitoring repayment schedules.
• Following up on late payments and negotiating payment plans.
• Coordinating with collections agencies for delinquent accounts.
• Compliance and Regulation.
• Ensuring all operations comply with federal and state laws.
• Keeping up-to-date with changes in payday lending regulations.
• Conducting regular audits and compliance checks.
• Financial Management:
• Managing the store’s cash flow and daily transactions.
• Balancing the cash drawer and reconciling accounts.
• Preparing financial reports and budgets.
• Staff Supervision:
• Training and supervising staff members.
• Scheduling shifts and managing payroll.
• Conducting performance reviews and providing feedback.
• Marketing and Sales:
• Developing and implementing marketing strategies to attract new customers.
• Promoting additional financial services and products.
• Building relationships with local businesses and community organizations.
• Problem Resolution:
• Addressing customer complaints and resolving issues.
• Handling disputes and negotiating settlements.
• Operational Oversight:
• Ensuring the store is clean, organized, and properly stocked.
• Maintaining security protocols to protect cash and customer information.
• Overseeing the maintenance of office equipment and supplies.
• Reporting and Documentation:
• Keeping accurate records of all transactions and customer interactions.
• Preparing daily, weekly, and monthly operational reports.
• Submitting required documentation to regulatory bodies.