Regina Shchepoteva
Boulder Creek,CA
Summary
Excellent interpersonal, communication and organizational skills. A knowledgeable employee considered a valuable asset to any company.
Overview
2
2
years of professional experience
Work History
Pet Groomer
Aussie Pet Mobile
2024.02 - 2024.06
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Spoke to customers regarding grooming and pricing and cross-sold additional items.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Veterinary Assistant
Scotts Valley Veterinary Clinic
2023.04 - 2023.10
- Treatment Area Maintenance : Prepared and cleaned treatment areas and exam rooms to ensure welcoming and sanitized environment for both pets and their owners.
- Medication Communication : Administered medications to animals while clearly explaining dosage and timing to pet owners, building trust through open communication.
- Veterinary Assistance : Supported veterinarians and technicians during exams, procedures, and X-rays, providing clear and compassionate communication to pet owners about each step.
- Diagnostic Test Support : Aided in routine diagnostic tests like bloodwork and fecal tests, explaining importance and results to pet owners for more informed experience.
- Health Documentation : Diligently recorded symptoms and medical observations, keeping veterinarians and pet owners equally informed for effective treatment planning.
Veterinary Assistant/Pet Groomer/CSR
Boulder Creek Veterinary Clinic
2022.10 - 2023.07
- Client Onboarding : Seamlessly guided new patients and their owners through registration process, ensuring smooth experience while updating records in encrypted databases.
- Pre-Surgical Care Consultations : Engaged with pet owners to prepare them for their pets' upcoming surgeries, while administering anesthetics to animals to guarantee their comfort and well-being.
- Health Status Communication : Accurately recorded symptoms and medical observations, relaying crucial information to veterinarians for effective treatment planning and keeping pet owners informed at all times.
- Health Consultations : Proactively answered queries from pet owners on animal health and advised on best care practices, fostering environment of trust and informed decision-making.
- Veterinarian Help : Precise positioning of animals to facilitate accurate diagnostic imaging, including x-rays and scans.
Dog Groomer
PetSmart
2022.06 - 2022.10
- Personalized Grooming Consultations : Offered specialized grooming services such as trims and haircuts, taking into account the pet's individual needs and owner preferences for tailored grooming experience.
- Breed-Specific Expertise : Delivered specialty breed clips tailored for Poodles, Schnauzers, and Cocker Spaniels, ensuring satisfaction among niche clientele with distinct grooming requirements.
- Emotional Support : Offered calm and reassuring environment for unsettled or anxious pets, modifying grooming and care techniques to meet their unique emotional needs and ensuring positive experience for both pets and owners.
- Comprehensive pet intake procedures : Gather critical health data, behavioral tendencies, potential allergies, and other pertinent information, ensuring complete and up-to-date owner contact records.
- Streamlined grooming and bathing : Protocols for canines, effectively eliminating dirt, loose fur, parasites, and matted hair to promote overall pet well-being.
Professional Dog Bather
PetSmart
2021.12 - 2022.06
- Enhanced Customer Loyalty : Played critical role in client retention by delivering exceptional customer service experiences to both pets and their owners.
- Consultative Assessments : Conducted thorough assessments of pets' skin, coat, nails, ears, and teeth to provide customized care recommendations, addressing health concerns and educating owners.
- Personalized Attention : Provided focused, one-on-one attention to pets to ensure high level of care, safety, and comfort throughout their visit.
- Data Accuracy : Maintained detailed and accurate records of pets' weight, size, and breed in computer system, ensuring seamless continuity of care.
- Facility Hygiene : Maintained clean and sanitized workspace, including cages, kennels, and equipment, adhering to hygiene standards to ensure safe and welcoming environment for all.
Education
Associate of Science - Psychology
California Coast University
Santa Ana, CA05.2025
GED -
De Anza College
Cupertino, CAUnfinished Bachelor's Degree Due To Immigration - Computer Science And Programming
Peter The Great Polytechnic University
Saint Petersburg, RussiaHigh School Diploma -
Yanaul Gymnasium
Russia06.2014
Skills
- Deadline Management
- Maintaining confidentiality
- Travel Arrangements
- Appointment Scheduling
- Calendar Management
- Information Management
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Pet Groomer
Aussie Pet Mobile
2024.02 - 2024.06
Veterinary Assistant
Scotts Valley Veterinary Clinic
2023.04 - 2023.10
Veterinary Assistant/Pet Groomer/CSR
Boulder Creek Veterinary Clinic
2022.10 - 2023.07
Dog Groomer
PetSmart
2022.06 - 2022.10
Professional Dog Bather
PetSmart
2021.12 - 2022.06
Associate of Science - Psychology
California Coast University
GED -
De Anza College
Unfinished Bachelor's Degree Due To Immigration - Computer Science And Programming
Peter The Great Polytechnic University
High School Diploma -
Yanaul Gymnasium
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