Regina Ramos
Merced
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Office Manager
Select Property Management
06.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
Office Coordinator
Gonella Property Management
07.2005 - 06.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Promptly responded to tenant complaints and concerns for over 600 properties.
Education
High School Diploma -
Merced High School
Merced, CASkills
- AppFolio
- Yardi System
- Microsoft Word
- Microsoft Excel
- Collections
- Supervise Employees
- Speak Fluent Spanish
Timeline
Office Manager
Select Property Management
06.2023 - Current
Office Coordinator
Gonella Property Management
07.2005 - 06.2023
High School Diploma -
Merced High School
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