Summary
Overview
Work History
Education
Skills
Timeline
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Regina Morton

Wheatland

Summary

Dynamic manager with a proven track record at AutoZone, excelling in operations management and team leadership. Skilled in enhancing customer satisfaction through effective problem-solving and staff training. Committed to achieving goals and fostering a productive work environment, while maintaining high standards of service and inventory accuracy.

Overview

2025
2025
years of professional experience

Work History

Manager

Taco Bell
  • Assisted in coordinating daily operations to ensure smooth workflow.
  • Learned and applied safety protocols to maintain workplace standards.
  • Supported team by managing schedules and resources effectively.
  • Handled routine tasks efficiently to meet operational goals.
  • Adapted quickly to new tools and processes, enhancing productivity.
  • Contributed to team meetings by providing insights on process improvements.
  • Collaborated with colleagues to resolve issues and streamline tasks.
  • Engaged in training sessions to develop skills and knowledge of operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Customer Service Representative

H&S Oil
09.2023 - 12.2024
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Processed orders efficiently using CRM software, enhancing overall customer satisfaction.
  • Assisted in training new representatives on company policies and customer service protocols.
  • Maintained detailed records of customer interactions to support follow-up actions and reporting.

Assistant Manager in Training

AutoZone
06.2021 - 02.2022
  • Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
  • Executed inventory management processes, maintaining accurate stock levels and organization.
  • Trained new employees on company policies, procedures, and customer engagement techniques.
  • Collaborated with team members to enhance sales strategies and improve product displays.
  • Provided support in achieving store performance goals through effective teamwork and communication.
  • Resolved customer inquiries and concerns promptly, enhancing overall shopping experience.
  • Enhanced team productivity by providing ongoing training and coaching to staff members.
  • Maintained inventory accuracy by conducting regular audits and updating records as needed.
  • Managed daily operations by creating schedules, delegating tasks, and monitoring performance.

Manager

AutoZone
06.2020 - 06.2021
  • Oversaw daily operations to ensure efficient store performance and customer satisfaction.
  • Trained team members on product knowledge and customer service best practices.
  • Managed inventory levels, ensuring optimal stock availability and reducing shrinkage.
  • Implemented promotional displays to enhance merchandise visibility and drive sales.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Certificate - Bookkeeping

Yuba College
Marysville, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Staff training and development
  • Goal setting
  • Operations management

Timeline

Customer Service Representative

H&S Oil
09.2023 - 12.2024

Assistant Manager in Training

AutoZone
06.2021 - 02.2022

Manager

AutoZone
06.2020 - 06.2021

Manager

Taco Bell

Certificate - Bookkeeping

Yuba College

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Regina Morton