Summary
Overview
Work History
Education
Timeline
Generic

Regina Mbira

London,ON

Summary

  • PROFILE OF SKILLS
  • Tested, evaluated, and recommended new technologies (routing, switching firewalls with an emphasis on network security.
  • Experience working with Virtual Machine software and Hypervisor.
  • Experience working with windows7, windows10 and MacOS.
  • Basic understanding of networking principles (IP addressing, Subnets, Routing, and switching)
  • Showed strong troubleshooting skills by creating solutions to problems with little guidance.
  • Extremely proactive with team building and achieving results proven over time by leading multiple projects.
  • Adaptable; transition easily between small and large tasks, working individually and in a team.
  • Excellent communication and organization skills
  • Passion for learning and engaging with new network ideas.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

IT Operations Analyst

TD Bank
London, ON
03.2022 - 03.2024
  • Provide technical support by answering IT-related questions as well as diagnosing, researching, and resolving requests in timely and effective manner
  • Ensure accurate and detailed problem documentation /ticketing
  • Identify and escalate wide-impact or potential wide-impact outages
  • Manage laptop setup and deployment for employees
  • Act as Tier 1 support using service management desk/help-desk ticketing system to log, track, and provide support for incidents and issues
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Provide Mobile Device Management support for IOS and Android
  • Backup and Restore computers to original settings
  • Provide technical support to end users remotely including desktops, Laptops
  • VOIP phone systems, applications, VPNs, and network devices.
  • Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to inform strategic decision-making within organization.
  • Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.

Customer Service Specialist

Fintech Company
Chatham, ON
11.2020 - 03.2021
  • Aim at making financial services as comfortable as possible for customers
  • Handles multiple calls regarding billing issues
  • Providing Tech Support to clients on how to get signed up for the services online
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Initiates required action for response to customer service requests, including customer information files and communicates changes to the right personnel/department.

Cashier

Dollarama
Windsor, ON
08.2019 - 01.2020
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Handled cash and credit transactions quickly and accurately
  • Helped customers locate items and provide advice or recommendations
  • Prepare packages for shipment including bagging, boxing, and gift-wrapping items.

All Nations Full Gospel Church
Windsor, ON
07.2019 - 10.2019
  • Holding bake sale, participated in the cleanup day, organized a food drive
  • Organized small groups of children while transitioning to and from outdoor play.

Customer service

Mandarin Restaurant
Windsor, ON
06.2018 - 09.2018
  • Provided food and drinks service on tables and stations allocated
  • Ensured prompt and efficient service for guest satisfaction
  • On entry to duty, cleaned and dusted rooms by clearing tables, and wiping trolleys, condiments, and silverware
  • Handled cash and credit transactions quickly and accurately.

Tutor

St Clair College
Windsor, ON
01.2018 - 04.2018
  • Provided tutorials, assistance in computer labs
  • Helped students solve problems to networking issues
  • Tutored students online in programming, database, and networking

Education

Diploma - Computer Systems Networking

St Clair College

Timeline

IT Operations Analyst

TD Bank
03.2022 - 03.2024

Customer Service Specialist

Fintech Company
11.2020 - 03.2021

Cashier

Dollarama
08.2019 - 01.2020

All Nations Full Gospel Church
07.2019 - 10.2019

Customer service

Mandarin Restaurant
06.2018 - 09.2018

Tutor

St Clair College
01.2018 - 04.2018

Diploma - Computer Systems Networking

St Clair College

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Regina Mbira