Regina Labog
Mississauga,ON
Summary
Knowledgeable [Desired Position] with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
10
10
years of professional experience
Work History
Branch Manager
Sunwing Travel Group
10.2015 - Current
- Led branch operations, ensuring exceptional customer service and adherence to company standards.
- Developed and executed strategic plans to enhance branch performance and profitability.
- Trained and mentored staff, fostering a collaborative team environment to improve service delivery.
- Analyzed sales data to identify trends and implement targeted marketing initiatives.
- Streamlined operational processes, increasing efficiency in daily workflows and resource allocation.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels across services offered.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Education
Travel & Tourism - Travel & Tourism
Humber College
01-1987
Languages
English
Full Professional
Timeline
Branch Manager
Sunwing Travel Group
10.2015 - Current
Travel & Tourism - Travel & Tourism
Humber College