Regina Karpova
Burnaby,Canada
Summary
Customer Service Team Leader with over three years of experience in retail service and team management. Proven track record in improving team performance and maintaining high standards of organization and aesthetics. Recognized for strong work ethic, adaptability, and excellent interpersonal skills. Seeking full-time role to contribute to a dynamic and growth-focused team.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
L.L.Bean
Burnaby, Canada
05.2022 - Current
- Established personalized customer connections to ensure seamless, high-quality service delivery.
- Advised guests on product care and style selection to enhance customer satisfaction.
- Operated POS systems for efficient transaction management and inventory tracking.
- Trained new team members, fostering a supportive, detail-oriented work environment.
- Managed visual merchandising responsibilities, ensuring aesthetic flow and adherence to company standards.
- Conducted training sessions on company policies and procedures for new employees.
- Achieved promotion to leadership position due to strong work ethic and exceptional service.
- Supported stock transfers to maintain optimal inventory levels across departments.
- Analyzed key performance indicators to identify effective strategies.
Sales Assistant
H&M
Burnaby, Canada
11.2021 - 04.2022
- Assisted customers with inquiries and resolved issues promptly in a fast-paced setting
- Handled cash, card transactions, and returns with accuracy and a pleasant demeanor
- Maintained sales floor presentation, ensuring products were stocked and well‐displayed
Muralist/Volunteer Coordinator
École Alpha Secondary
Burnaby, Canada
06.2019 - 06.2021
- Led a large-scale mural project—planning, material prep, and on-site team guidance
- Created a welcoming environment and taught art techniques, honing patience and teaching skills
- Collaborated with client to refine designs and troubleshoot creative challenges
Art Assistant/Volunteer
Burnaby Art Gallery
Burnaby, Canada
11.2020 - 04.2021
- Supervised interns, enhancing skill development and studio training effectiveness.
- Prepared art kits and monitored supplies to ensure availability for projects.
- Ensured timely setup of materials for workshops and exhibitions, facilitating smooth operations.
Education
3D Animation & Visual Effects
Vancouver Film School
Vancouver, BC02.2023
Skills
- Customer service
- Visual merchandising
- Point of Sale
- Inventory management
- Leadership & Team Building
- Employee training
- Conflict resolution
- Sales strategies
- Loss prevention
- Cash handling
- Complex Problem-solving
- Creativity
Languages
- English
- Russian
- Spanish
Timeline
Customer Service Team Leader
L.L.Bean
05.2022 - Current
Sales Assistant
H&M
11.2021 - 04.2022
Art Assistant/Volunteer
Burnaby Art Gallery
11.2020 - 04.2021
Muralist/Volunteer Coordinator
École Alpha Secondary
06.2019 - 06.2021
3D Animation & Visual Effects
Vancouver Film School
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