REGINA HAMMOND
Huntington Beach
Summary
Competent Accounts Receivable Specialist bringing 13 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
13
13
years of professional experience
Work History
Lead Accounts Receivable Specialist/Billing Specialist
Powerstone Property Management
03.2024
- Maintain an Accounts Receivable Portfolio of approximately 54+ Homeowner Associations located from The Bay area to Southern Boarder.
- Work closely with Attorneys on Collections, Liens, and Foreclosures.
- Generate monthly Delinquent Reports for Property Managers to present to The Board Members of each Association.
- Bill Late Charges, Interest, Delinquency Letters, Property Pre-liens and Liens in the Billing ERP System.
- Process refund requests, offset adjustments, return payments, cash receipts, notate return mail, and reply to Billings general inbox emails.
- Answer heavy Billing inbound calls, assisting Homeowners with Billing Inquiries, Collection Policies, and liaison to Property Managers.
- Assist Account Receivable Manager with special projects, and other duties assigned.
Accounts Receivable
ITC Global a Marlink Group
01.2020 - 11.2023
- Maintained Accounts Receivable with a Portfolio of an estimated twelve million in Sales Quarterly.
- Full Cycle Accounts Receivable processing, AR Bad Debt Provision, AR/AP Reconciliations, Cash Application.
- Resolved and controlled delinquent payments.
- Worked closely with Legal pertaining to Bankruptcy and Payment Demand Notices.
- Reviewed and processed Credit and Debit Memo’s.
- Identified issues attributing to delinquent payments and discussed with management in a monthly Power Point Presentation.
- Assisted with implementing new structural software programming to actively send customers automated statements and notifications.
Tenant Account Analyst/Accounts Receivable Specialist
KIMCO Realty
10.2017 - 03.2019
- Managed Colorado & Nevada Portfolios, totaling 21 Properties, 263 Tenants, and 2,191,917 square feet.
- Main Parcel Accounts; Home Depot Northwest Region and Whole Foods Northwest Region.
- Internal liaison between Leasing, Property Management, Regional Counsel and Lease Administration Teams.
- Tenant account maintenance, collections, cash posting, credits, write offs, payment plans, and reporting.
- Resolved all disputed charges, including CAM, Real Estate Tax, Base Rent, Utility, and other charges.
- Managed legal collections pursuit consulting with internal and external counsel.
- Established and maintained a healthy and productive relationship between landlord and tenant.
Accounts Receivable
JAE Electronics, Inc.
09.2016 - 06.2017
- Received and reviewed daily bank statements, matched incoming payment advice, and posted payments to GL.
- Made copies of all checks, completed deposit slips, and made remote deposits.
- Communicated with customers and aided with conflict resolution on outstanding and past due AR balances.
- Filed AR documents and completed credit & debit memos, trade reference forms, and financial increases.
- Administrative duties which included all email correspondences, mailings, scanning, copying, faxing, and assisted management with special projects, such as monthly forecasting and prepared for audits.
Administrative Assistant
Sares-Regis Group
05.2015 - 02.2016
- Provided administrative support to a real estate team of project managers, administrators, and engineers for a multi-family and commercial development company.
- Reconciled credit card charges to vendor invoices and sent to AP for payments.
- Maintained all sub-contractor’s insurance records and created close-out turn books for bank lenders, property management, and owners.
- Archived closing site documents, as-build, plan specs, and boxed for storage.
- Answer, screen, and transfer calls, receive and direct visitors and clients.
- Reviewed and distributed vendor invoices; received all incoming packages, sorted & distributed mail.
Customer Service Representative, Promoted to Collections
Mirion Technologies
05.2011 - 03.2015
- Worked in a queue setting maintaining three different service portfolios providing excellent customer service and strong critical thinking skills.
- Placed customer orders and made corrections to existing accounts.
- Remotely logged onto customer computers and assisted with initial software set-up for medical devices.
- Collected from three separate portfolios with intricate billings, under the same umbrella of services.
- Processed credit card payments and accepted check numbers to ensure account payment.
- Submit credits, offsets, history adjustments, and check inquiries to maintain accurate account records.
- Completed vendor forms, W-9’s, and PO requests.
Education
Specialized Course Certificate - Accounting
Long Beach Community College
Long Beach, CA01.2022
Specialized Course Certificate - Business Administration/Accounting
Golden West College
Huntington Beach, CA01.2010
Skills
- Accounting software proficiency
- Goal-oriented accounting practices
- Proficient in invoice analysis and account reconciliation
- Strong organizational skills in dynamic environments
- Effective communication with internal and external partners
Timeline
Lead Accounts Receivable Specialist/Billing Specialist
Powerstone Property Management
03.2024
Accounts Receivable
ITC Global a Marlink Group
01.2020 - 11.2023
Tenant Account Analyst/Accounts Receivable Specialist
KIMCO Realty
10.2017 - 03.2019
Accounts Receivable
JAE Electronics, Inc.
09.2016 - 06.2017
Administrative Assistant
Sares-Regis Group
05.2015 - 02.2016
Customer Service Representative, Promoted to Collections
Mirion Technologies
05.2011 - 03.2015
Specialized Course Certificate - Business Administration/Accounting
Golden West College
Specialized Course Certificate - Accounting
Long Beach Community College