Regina Grunfeld
TORONTO,ON
Summary
Experienced professional with a strong background in event planning and logistics coordination, successfully organized and executed large-scale events that enhanced guest experiences. Developed strategic partnerships with vendors, ensuring budget adherence while improving resource availability and event quality. Led a team of coordinators to streamline workflows and enhance communication, resulting in improved operational efficiency. Conducted post-event evaluations to gather feedback for continuous improvement in future events.
Overview
23
23
years of professional experience
Work History
Special Events Manager
Sharp shooters inc
TORONTO
07.2003 - 02.2026
- Organized and executed large-scale events, enhancing guest experiences and boosting attendee satisfaction through meticulous planning.
- Developed strategic partnerships with vendors and sponsors, increasing resource availability and event quality, while maintaining budget adherence.
- Led a team of event coordinators, streamlining workflows and improving communication to enhance overall event execution and efficiency.
- Implemented innovative event marketing strategies, resulting in increased attendance and heightened brand visibility across target demographics.
- Conducted post-event evaluations, gathering feedback to refine future events and enhance operational effectiveness and guest satisfaction.
- Managed logistics and on-site operations for multiple concurrent events, ensuring seamless execution and adherence to timelines and budgets.
- Trained and mentored junior staff in event planning processes, fostering a collaborative team environment and enhancing team performance.
- Organized venues, budgets, guest lists, catering, and event timelines.
Customer Service Representative
Flair Air
Mississauga, Ontario
12.2025 - 01.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative/Stylist Sales Associate
Ralph Lauren
Mississauga, ON
07.2024 - 09.2025
- Delivered exceptional customer service by addressing inquiries and providing tailored product recommendations, enhancing the shopping experience.
- Assisted in merchandising and maintaining product displays, ensuring an appealing and organized store environment for customers.
- Engaged with customers to understand their style preferences, fostering strong relationships and increasing repeat business.
- Collaborated with team members to achieve sales goals, demonstrating effective communication and teamwork in a fast-paced environment.
- Resolved customer complaints and concerns promptly, reinforcing customer loyalty and satisfaction through proactive problem-solving.
- Participated in training sessions to enhance product knowledge and service skills, improving overall team performance and customer engagement.
- Monitored inventory levels and assisted in restocking shelves, ensuring product availability and a well-maintained store presentation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Great Canadian gaming corp casino woodbine
Etobicoke, Ontario
02.2017 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns and set player limits with card vouchers to resterants and bonus redemption points.
Education
Some College (No Degree) -
Seneca College of Applied Arts And Technology
North YorkSkills
- Event planning
- Budget management
- Vendor negotiations
- Team leadership
- Customer relationship management
- Marketing strategy
- Guest experience enhancement
- Operational efficiency
- Conflict resolution
- Training and mentoring
- Logistics coordination
- Project management
- Stakeholder engagement
- Brand visibility
- Inventory management
- Communication skills
- Problem resolution
- Service excellence
- Data collection
- Event execution
Languages
English
First Language
Hebrew
Intermediate (B1)
B1
Timeline
Customer Service Representative
Flair Air
12.2025 - 01.2026
Customer Service Representative/Stylist Sales Associate
Ralph Lauren
07.2024 - 09.2025
Customer Service Representative
Great Canadian gaming corp casino woodbine
02.2017 - 02.2019
Special Events Manager
Sharp shooters inc
07.2003 - 02.2026
Some College (No Degree) -
Seneca College of Applied Arts And Technology