Regina Grunfeld
Toronto,ON
Summary
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in Desired Position role.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Knowledgeable Desired Position with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales
Ralph Lauren
07.2024 - Current
- Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
- Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
- Increased overall corporate sales by developing and implementing strategic sales plans and forecasts.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Generated sales report to help upper management make effective decisions and sales plans.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Placed sales calls and handled sales for incoming customer calls.
- Assisted sales team in closing deals by providing technical expertise during pre-sales consultations.
Self Employed Marketing Events
Sharp Shooters Inc
07.2003 - Current
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Adapted quickly to new situations while thriving in fast-paced environments.
- Collaborated effectively within teams while maintaining independent work capabilities.
- Exhibited exceptional organizational skills, ensuring attention to detail.
- Strengthened communication skills through frequent interactions with colleagues.
- Consistently met tight deadlines in high-pressure settings.
- Proven ability to learn rapidly and apply knowledge effectively.
Sales Associate
Manulife Financial/claims
01.2007 - 11.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
TD Canada Trust Easyline
TD Canada Trust
01.2007 - 11.2007
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
CIBC Telephone Banking Rep/Visa Promo Rep
CIBC
2006 - 2007
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately, ensuring compliance with banking policies and regulations.
- Educated clients on banking products, enhancing their understanding of services offered.
- Assisted in training new staff members, fostering a collaborative team environment.
- Evaluated client needs to recommend appropriate financial solutions and products.
- Developed strong relationships with clients, contributing to increased customer loyalty and satisfaction.
Bell Canada Business Rep to Management
Bell Canada
02.2001 - 2004
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Conducted market research to identify trends and opportunities for business growth.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Provided training and mentorship to new representatives, fostering a culture of continuous improvement.
- Led initiatives aimed at improving operational efficiency within the sales team.
- Negotiated contracts and agreements, ensuring alignment with company goals and compliance standards.
- Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
Education
Certificate of HRM - Human Resources Management
Seneca College of Applied Arts And Technology
North York, OnSkills
Leadership and team management
Effective communication and negotiation
Work ethic and computer proficiency
Task delegation and morale building
Languages
English
Full Professional
Hebrew
Limited Working
Certification
HRM
Timeline
Sales
Ralph Lauren
07.2024 - Current
Sales Associate
Manulife Financial/claims
01.2007 - 11.2008
TD Canada Trust Easyline
TD Canada Trust
01.2007 - 11.2007
Self Employed Marketing Events
Sharp Shooters Inc
07.2003 - Current
Bell Canada Business Rep to Management
Bell Canada
02.2001 - 2004
CIBC Telephone Banking Rep/Visa Promo Rep
CIBC
2006 - 2007
Certificate of HRM - Human Resources Management
Seneca College of Applied Arts And Technology