Summary
Overview
Work History
Education
Timeline
Generic
Regina Grunfeld

Regina Grunfeld

Toronto,ON

Summary

Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.

Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in Desired Position role.

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Knowledgeable Desired Position with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

CSR/union Rep

Great Canadian Gaming Corp
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Sales

Ralph Lauren
07.2024 - Current
  • Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
  • Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
  • Increased overall corporate sales by developing and implementing strategic sales plans and forecasts.
  • Boosted sales figures by training staff on effective sales techniques and product knowledge.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Increased sales revenue by consistently meeting and exceeding monthly sales targets.
  • Placed sales calls and handled sales for incoming customer calls.
  • Assisted sales team in closing deals by providing technical expertise during pre-sales consultations.

Sales Associate

Manulife Financial/claims
01.2007 - 11.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Seneca College of Applied Arts And Technology
North York, On

Timeline

Sales

Ralph Lauren
07.2024 - Current

Sales Associate

Manulife Financial/claims
01.2007 - 11.2008

CSR/union Rep

Great Canadian Gaming Corp

Seneca College of Applied Arts And Technology
Regina Grunfeld