Regina Coughlin

Duties include but are not limited to:

• Managing the public records act inbox and processing the requests within a timely manner.
• Managing the request from start until completion.
• Researching and tracking each records request and coordinating assistance when needed for records review.
• Working closely with our office of chief counsel attorneys to ensure compliance with state laws and also coordinate with creating new processes to ensure accuracy.
• Primary contact for all PRA requests for our region and tracks all requests and actions taken on an excel spreadsheet.
• Collaborates with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
• Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.

• Responsibilities included reviewing, receipting disability claims, & screening files to ensure there is a clear, concise overview of claimant’s medical conditions in file.
• Contact with outside medical facilities to track requests, schedule appointments, working with a complex computer system to assist with case management
• Assigning analysts their cases on a daily basis and maintaining a log of cases assigned.
• Independently completed my assigned daily work.
• Payment and processing of invoices.
• Contacted program applicants and obtained required enrollment information, documentation and signatures.
• Interacted with internal colleagues and external partners to more efficiently deliver disability program services.