Summary
Overview
Work History
Education
Skills
Timeline
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Regina Calco

San Francisco

Summary

Experienced Agent Experience Coordinator currently supporting the 16th St. office, with a strong foundation in hospitality. Known for delivering high-touch support, maintaining smooth office operations, and creating positive experiences for agents, clients, and leadership alike.

Overview

5
5
years of professional experience

Work History

Agent Experience Coordinator

Compass
10.2024 - Current


  • Serve as the Agent Experience Coordinator for the Castro office, supporting day-to-day operations and agent needs
  • Lead the office Culture Club, planning and executing community-building initiatives
  • Organize and coordinate volunteer opportunities to promote engagement and give back to the community
  • Plan and execute quarterly office events from concept through completion
  • Edit, design, and distribute the office newsletter in alignment with the 16th & 24th Street brand style
  • Foster a positive, connected office culture through thoughtful programming and clear communication

Cocktail Server

Local Edition
06.2025 - Current
  • Deliver high-quality cocktail service in a fast-paced, high-volume nightlife environment
  • Provide exceptional guest experiences through attentive, professional, and personable service
  • Manage multiple tables and bar guests efficiently while maintaining accuracy and composure
  • Collaborate closely with bartenders, security, and management to ensure smooth service flow
  • Handle cash and POS transactions accurately in a high-pressure setting
  • Uphold venue standards, safety policies, and responsible alcohol service

Front Desk Agent

Intercontinental SF
05.2021 - 09.2024
  • Delivered elevated, luxury-level food and beverage service in a five-star hotel environment
  • Provided personalized, detail-driven guest experiences tailored to individual preferences
  • Maintained impeccable service standards while managing high-volume and VIP clientele
  • Collaborated seamlessly with culinary, bar, and hotel teams to ensure exceptional service flow
  • Demonstrated professionalism, discretion, and poise in a refined hospitality setting
  • Upheld brand standards, presentation excellence, and premium guest service expectations

Education

Esthetician License Of California - Esthetics

Cinta Aveda Institute
San Francisco, CA
11.2022

Skills

  • Decision Making
  • Time Management
  • Attentive to People
  • Team Collaboration
  • Personal Service
  • Accurate in Following Orders
  • Customer Service

Timeline

Cocktail Server

Local Edition
06.2025 - Current

Agent Experience Coordinator

Compass
10.2024 - Current

Front Desk Agent

Intercontinental SF
05.2021 - 09.2024

Esthetician License Of California - Esthetics

Cinta Aveda Institute
Regina Calco