Regina Calco
San Francisco
Summary
Experienced Agent Experience Coordinator currently supporting the 16th St. office, with a strong foundation in hospitality. Known for delivering high-touch support, maintaining smooth office operations, and creating positive experiences for agents, clients, and leadership alike.
Overview
5
5
years of professional experience
Work History
Agent Experience Coordinator
Compass
10.2024 - Current
- Serve as the Agent Experience Coordinator for the Castro office, supporting day-to-day operations and agent needs
- Lead the office Culture Club, planning and executing community-building initiatives
- Organize and coordinate volunteer opportunities to promote engagement and give back to the community
- Plan and execute quarterly office events from concept through completion
- Edit, design, and distribute the office newsletter in alignment with the 16th & 24th Street brand style
- Foster a positive, connected office culture through thoughtful programming and clear communication
Cocktail Server
Local Edition
06.2025 - Current
- Deliver high-quality cocktail service in a fast-paced, high-volume nightlife environment
- Provide exceptional guest experiences through attentive, professional, and personable service
- Manage multiple tables and bar guests efficiently while maintaining accuracy and composure
- Collaborate closely with bartenders, security, and management to ensure smooth service flow
- Handle cash and POS transactions accurately in a high-pressure setting
- Uphold venue standards, safety policies, and responsible alcohol service
Front Desk Agent
Intercontinental SF
05.2021 - 09.2024
- Delivered elevated, luxury-level food and beverage service in a five-star hotel environment
- Provided personalized, detail-driven guest experiences tailored to individual preferences
- Maintained impeccable service standards while managing high-volume and VIP clientele
- Collaborated seamlessly with culinary, bar, and hotel teams to ensure exceptional service flow
- Demonstrated professionalism, discretion, and poise in a refined hospitality setting
- Upheld brand standards, presentation excellence, and premium guest service expectations
Education
Esthetician License Of California - Esthetics
Cinta Aveda Institute
San Francisco, CA11.2022
Skills
- Decision Making
- Time Management
- Attentive to People
- Team Collaboration
- Personal Service
- Accurate in Following Orders
- Customer Service
Timeline
Cocktail Server
Local Edition
06.2025 - Current
Agent Experience Coordinator
Compass
10.2024 - Current
Front Desk Agent
Intercontinental SF
05.2021 - 09.2024
Esthetician License Of California - Esthetics
Cinta Aveda Institute