Summary
Overview
Work History
Education
Skills
Timeline
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Regina Bennett

Toronto,Ontario

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service/Tech Support

Itel International
01.2023 - 09.2023
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the chat/email
  • Ability to type at least 30WPM
  • Resolves problems on the first contact, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
  • Can read a situation and respond in the right voice via email or live chat
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Participates in ongoing training in keeping with Client's request and changing business strategies.
  • Responded to customer inquiries via phone, email, and chat.
  • Collaborated with other departments to resolve complex customer issues.
  • Assisted customers with account set-up and activation.
  • Answered customer inquiries and provided accurate information regarding products and services.

Beauty Consultant/ Make-up Artist

Blackbeauty Bar Ltd
01.2018 - 09.2023
  • Customer service and enjoy working with people
  • Knowledge about what's new and trending in beauty
  • Prior experience working in retail or services industries (a plus!) Strong communication skills, ability to multitask, and comfortability with computer/store systems.
  • Assisted clients in finding specific items from shelves, checking supply room for additional inventory.
  • Maintained cleanliness and organization of work area, equipment, and supplies.
  • Provided skin care consultations and product recommendations to customers.

Accounts Receivable Clerk

SUTHERLAND GLOBAL
03.2021 - 01.2023
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.

Beauty Consultant

Cari-Med Limited
03.2020 - 03.2021
  • Client Consultation: Assessing clients' needs and preferences, understanding their skincare or beauty concerns, and providing personalized recommendations and solutions
  • Product Knowledge: Demonstrating in-depth knowledge of beauty products, including cosmetics, skincare, haircare, and fragrance
  • Educating clients on product features, benefits, and usage
  • Administrative Tasks: Performing administrative duties, such as maintaining client records, managing inventory, processing transactions, and scheduling appointments
  • Sharing knowledge with colleagues to promote a collaborative and knowledgeable team.

Sales Representative & Store Supervisor

AURA VIIBE LIMITED
10.2017 - 03.2020
  • Sales Representative: Customer Service
  • Marketing & Coordinate Parties
  • Provide assistance for the coordination of events
  • Opened, sorted, and distributed incoming messages and correspondence.

Customer Service & Promotion

Kirk Distributors
08.2015 - 10.2017
  • Assess customer's needs and guide the customer accordingly
  • Brand Promotion
  • Responds to requests and calls from customers related to client specific products
  • Maintains and updates customer information as necessary.

Assistant Coordinator

Jamaica Institution of Engineers
06.2014 - 08.2015
  • Receive and disburse money
  • Make Sponsorship contact
  • Do follow ups
  • Contact Potential band and entertainment
  • Solicit Various info from sponsors after conformation is approved
  • Provide daily update, provide any other admin needed for JIE.

Education

Associate of Arts -

Learning For Life Institution
Jamaica
01.2012

High School Diploma -

Spanish Town High
Jamaica
07-2007

Some College (No Degree) - Business Administration

School of Excellence
Jamaica

Some College (No Degree) - Esthetics

Beauty Journal Spa Care Ltd
Jamaica

Skills

  • Social Media
  • Call Management
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Systems Analysis
  • Performance Testing
  • Security Improvements

Timeline

Customer Service/Tech Support

Itel International
01.2023 - 09.2023

Accounts Receivable Clerk

SUTHERLAND GLOBAL
03.2021 - 01.2023

Beauty Consultant

Cari-Med Limited
03.2020 - 03.2021

Beauty Consultant/ Make-up Artist

Blackbeauty Bar Ltd
01.2018 - 09.2023

Sales Representative & Store Supervisor

AURA VIIBE LIMITED
10.2017 - 03.2020

Customer Service & Promotion

Kirk Distributors
08.2015 - 10.2017

Assistant Coordinator

Jamaica Institution of Engineers
06.2014 - 08.2015

Associate of Arts -

Learning For Life Institution

High School Diploma -

Spanish Town High

Some College (No Degree) - Business Administration

School of Excellence

Some College (No Degree) - Esthetics

Beauty Journal Spa Care Ltd

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Regina Bennett