Regina Aritotuomah
York,ON
Summary
A resourceful individual with an exceptional talent for innovative problem solving, interpersonal, customer service and leadership skills. Recognizes the value of teamwork and creating a cohesive environment within the workplace. Proven ability to respond confidently in a time sensitive environment and provide exceptional customer service.
Overview
4
4
years of professional experience
Work History
Helpline Volunteer
Telecare
07.2023 - Current
- Assisted with special events and programs.
- Provided empathetic and nonjudgmental support to individuals in crisis via phone calls and chats.
- Demonstrated crisis intervention techniques to de-escalate situations and help callers explore coping strategies.
- Maintained accurate records of interactions and followed established protocols for confidentiality and reporting.
Crew member
Tim Hortons
04.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Driver Helper (seasonal)
UPS
10.2020 - 12.2020
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Education
Honors Science Program, Biology - Health Sciences -
Trent University
Skills
- Positive Attitude
- Community Service
- Adaptability and Dependability
- Computer Skills
- Flexible Schedule
- Answering Phones
Accomplishments And Volunteer Experience
- Volunteered at Salvation Army Mississauga – Summer, 06/2019, 08/2019
- Distress line, 07/2023 - till date
Languages
English
Full Professional
Timeline
Helpline Volunteer
Telecare
07.2023 - Current
Crew member
Tim Hortons
04.2022 - Current
Driver Helper (seasonal)
UPS
10.2020 - 12.2020
Honors Science Program, Biology - Health Sciences -
Trent University
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