REGINA AKONNOR
Toronto,ON
Summary
Dynamic leader with a proven track record at Rebel Toronto, adept in staff management and mental health support. Excelled in developing security policies and fostering inclusive environments, enhancing safety and program quality. Skilled in Microsoft Office and team collaboration, consistently achieving goals through adaptability and strategic planning.
Overview
8
8
years of professional experience
Work History
Security Guard Supervisor
Rebel Toronto
2021.10 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened patrons and staff before granting access the venue.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Community Safety Team
One Community Solutions
2020.07 - 2022.12
- Communicated updates and information through team platform.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to clients/participants, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Connected individuals with available and relevant resources.
- Minimized client and staff injury by monitoring behaviors and eliminating safety hazards.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Program Director
Fashion, Arts, Music, & Entertainment Camp (F.A.M.E)
2019.05 - 2019.08
- Developed camp program from scratch, laying out framework and defining roles.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Provided ongoing direction and leadership for program operations.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Assisted program manager with developing budget and schedule.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained tight production timetables and quality standards to give audiences and participants exceptional offerings.
- Interviewed and hired talented leaders with expertise in the Arts to increase creative strengths within already gifted department.
- Supported programs by nurturing professional relationships with community members and camp leaders.
- Provided overall supervision and management of program recruitment, hiring, training and terminating.
Cabin Counselor
Camp Simpresca (Seasonal Contract)
2018.06 - 2018.08
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
- Taught campers outdoor-focused skills such as leadership, teamwork, basic first aid, camping skills, water safety, resource management, and orienteering to increase campers' self-reliance and confidence.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Coordinated, implemented and evaluated camp program and related activities to promote beneficial camper outcomes.
- Collaborated with specialist and other camp counsellors to developed age-appropriate and inclusive activities to encourage campers' skills development and creative expression.
- Communicated with parents about campers' activities and reported concerns and suggestions to camp specialists and directors.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers.
- Transported and escorted program participants to and from activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Inclusion Instructor
City Of Brampton (Seasonal Contract)
2016.05 - 2017.08
- Enhanced participants experience by developing and implementing individualized care plans for participants with special needs ranging from ages 4 to 65.
- Displayed sensitivity to cultural and linguistic needs of participants and families.
- Utilized creative problem-solving techniques when addressing unique challenges faced by special needs campers during routine activities or special events.
- Gave one-on-one attention to participant, while maintaining overall focus on entire group.
- Communicated nonverbally with children, teens, and adults to provide comfort, encouragement and positive reinforcement.
- Improved camper safety by conducting thorough risk assessments and consistently monitoring activities.
- Promoted inclusivity through adapting activities and games to accommodate various ability levels, ensuring all participants felt valued and included.
- Managed challenging behaviors effectively using evidence-based strategies tailored to individual needs.
- Attended weekly staff meetings.
- Documented activities, injuries and accidents to inform parents and maintain consistent daily records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
Education
Child And Youth Care
Sheridan College Institute Of Technology And Advanced Learning
Oakville, ON04.2023
High School Diploma -
Holy Name Of Mary Secondary School
Brampton, ON06.2016
Skills
- Food safety standards
- Staff Management
- Payroll and budgeting
- Boundaries Maintenance
- Adaptability and Flexibility
- Team collaboration
- Microsoft Office
- Disability Awareness
- De-Escalation Techniques
- Client Advocacy
- Mental Health Support
Timeline
Security Guard Supervisor
Rebel Toronto
2021.10 - Current
Community Safety Team
One Community Solutions
2020.07 - 2022.12
Program Director
Fashion, Arts, Music, & Entertainment Camp (F.A.M.E)
2019.05 - 2019.08
Cabin Counselor
Camp Simpresca (Seasonal Contract)
2018.06 - 2018.08
Inclusion Instructor
City Of Brampton (Seasonal Contract)
2016.05 - 2017.08
Child And Youth Care
Sheridan College Institute Of Technology And Advanced Learning
High School Diploma -
Holy Name Of Mary Secondary School
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