REGIE ROY TOLEDO
Apt. 4, 1210 2nd St. West, Revelstoke,BC
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Resourceful individual with more than 2 years of providing efficient housekeeping services to hotel guests and more than 5 years in hospitality and food industry, Detail-oriented with complete knowledge of cleaning equipment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ROOM ATTENDANT
Cebu White Sands Resot And Spa
05.2021 - 04.2023
- Sweep, mop, wash, wax and polish floors
- Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
- Make beds, change sheets and distribute clean towels and toiletries
- Attend to guests' requests for extra supplies
- Stock linen closets and other supplies' areas
- Clean, disinfect and polish kitchen and bathroom fixtures and appliances
- Clean and disinfect public areas such as changing rooms, showers and elevators
- Disinfect operating rooms and other hospital areas
- Pick up debris and empty trash containers
- Wash windows, walls and ceilings.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
FOOD & BEVERAGE ASSOCIATE
Cebu White Sands Resort And Spa.
10.2012 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out professional service, retaining polite and friendly approach at all times.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
Housekeeping Staff / Front Desk Clerk
Bluewater Maribago Beach Resort
11.2011 - 04.2012
- On the job training
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
BANQUET WAITER
City Sports Club Cebu Inc
10.2009 - 01.2010
- On the Job Training
- Ayala
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
PRODUCTION WORKER
St. Jane International Incorporated
03.2008 - 05.2008
- Summer job
- MEPZ 1
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu Lapu-Lapu And Mandaue
A.C. Cortes Ave. Mandaue City03.2012
Bachelor of Science - Industrial Technology, Food And Services Technolog
Cebu State College of Science Technology
M.J. Cuenco Ave., Cor. R. Palma Street, Cebu City06.2006
Skills
- Room Maintenance Scheduling
- Room and Public Space Cleaning
- Wall and Ceiling Cleaning
- Bathroom Servicing
- Customer Inquiry and Response
- Front Desk Communications
- Customer Expectations Management
- Mopping and Buffing Floors
- Kitchen Cleaning and Dishwashing
- Company Quality Standards
- Cleaning Equipment Inspection
- Team Support and Collaboration
- Hospitality Environments
Certification
- Certificate of Completion - Hazard Analysis and Critical Point (HACCP), Sept. 9, 2014, Cebu White Sands Resort and Spa
- Certificate of Completion - Customer Relationship Skills Training Series, July 14, 21 &28, 2014, Cebu White Sands Resort and Spa
- National Certificate Bartending NC11 for Completing the competency requirements under the Philippine TVET Qualification System, Nov. 19, 2023
Timeline
ROOM ATTENDANT
Cebu White Sands Resot And Spa
05.2021 - 04.2023
FOOD & BEVERAGE ASSOCIATE
Cebu White Sands Resort And Spa.
10.2012 - 04.2021
Housekeeping Staff / Front Desk Clerk
Bluewater Maribago Beach Resort
11.2011 - 04.2012
BANQUET WAITER
City Sports Club Cebu Inc
10.2009 - 01.2010
PRODUCTION WORKER
St. Jane International Incorporated
03.2008 - 05.2008
Bachelor of Science - Hotel and Restaurant Management
University of Cebu Lapu-Lapu And Mandaue
Bachelor of Science - Industrial Technology, Food And Services Technolog
Cebu State College of Science Technology
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