Reghan Dal Bianco
St. Catharines,ON
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Adapting well to change and quick problem solving in a busy setting as well as making a comfortable relationship with customers and meeting their needs to enjoy their experience. Always ready for a new task or challenge as well as being thrown into a new position and being able to adapt.
Overview
4
4
years of professional experience
Work History
Server
11th Post on Queen
05.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Two Sisters Vineyards
08.2019 - 12.2022
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
A.N Myer Secondary School
Niagara Falls, ON06-2017
Skills
Self Motivation
Flexibility
Friendliness
Problem Solving
Critical Thinking
Communication
Teamwork
Organization
Languages
English
Elementary
Interests
I enjoy spending quality time with my kids, whether that is being outside at the park, going for a walk, a hike, or just simply playing outside As well as doing at home crafts and coloring on inside days
My eldest and I also enjoy baking and seeing what we can create!
I also enjoy going to the horse barn twice a week to do chores, clean and wash up our horses, and going for a ride if I have time!
Timeline
Server
11th Post on Queen
05.2023 - 12.2023
Restaurant Hostess
Two Sisters Vineyards
08.2019 - 12.2022
High School Diploma -
A.N Myer Secondary School