Reggie Reolizo
Cranbrook
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Assistant Restaurant Manager 1
Reshmi Childs Family Restaurant Ltd.
08.2021 - Current
- Resolved customer complaints for improved dining experiences and loyalty.
- Fostered relationships with regular patrons, creating a welcoming atmosphere.
- Developed team schedules, enhancing productivity and employee satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Oversaw daily operations for improved team cohesion and morale.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Restaurant Manager
Jollibee Philippines
08.2011 - 07.2021
- Streamlined inventory processes with regular audits, reducing waste.
- Established a welcoming atmosphere to encourage repeat visits.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Managed budgets to ensure sustainability and minimize overspending.
- Resolved guest complaints with prompt, personalized service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Business Management
Columban College
Philippines03-2011
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Guest relations
- Restaurant operations
- Performance evaluations
- Promotions and events coordination
- Performance improvement
- Scheduling and labor control
- Schedule coordination
- Staff assessment
Languages
English
Full Professional
Timeline
Assistant Restaurant Manager 1
Reshmi Childs Family Restaurant Ltd.
08.2021 - Current
Restaurant Manager
Jollibee Philippines
08.2011 - 07.2021
Bachelor of Science - Business Management
Columban College
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