Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Reggie Pal

Management
Delta,British Columbia
Reggie Pal

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
years of professional experience
2
years of post-secondary education
3
Languages

Work History

ZAAP Charge Inc.
Vancouver , BC

VP of Operations
09.2022 - 08.2023

Job overview

  • Supervised new employees and to promote adherence to established a vast network of EV Chargers across Canada & USA
  • Coordinated with the Management teams on upcoming opportunities to keep the company relevant.
  • Monitored each department to make sure that employees and customers needs are met.
  • Followed up with suppliers, customers & government on upcoming rebates and any collaborations.
  • Responded to emergency situations to provide rapid and accurate assessment.
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased company growth through collaboration with sales and marketing departments.
  • Established performance goals for department and outlined processes for achievement.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Clarified roles, responsibilities and expectations of staff.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.

Electrum Charging Solutions Inc
Surrey, BC

Business/Corporate Development
04.2021 - 01.2022

Job overview

  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Compiled product and customer data to generate informed profit projections.
  • Kept meticulous client notes and updated account information in company databases.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Developed process to analyze customer feedback to incorporate insights into product development strategies.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Represented company and promoted products at conferences and industry events.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

West Coast Exotic Auto Group Inc
Richmond, BC

General Manager/President
07.2000 - 07.2018

Job overview

  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Formulated policies and procedures to streamline operations.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Many Different Employers
Surrey, BC

Private Investigator
11.1997 - 11.2018

Job overview

  • Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Investigated individuals claiming disability to identify and document fraud.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Conducted surveillance for up to 18 hours at time.
  • Conducted mobile and stationary surveillance on subjects of fraud investigations.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Set up both auditory and visual monitoring and recording devices.
  • Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
  • Operated in full compliance with BC & Alberta laws covering interactions with individuals, records searches and allowable surveillance techniques.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
  • Uploaded evidence into case management system each day.
  • Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.

Education

Canadian Investigation Academy
Langley, BC

Private Investigation from All Aspects of Becoming A Private Investigator
04.1995 - 08.1997

Skills

    Relationship building and retention

undefined

Timeline

VP of Operations

ZAAP Charge Inc.
09.2022 - 08.2023

Business/Corporate Development

Electrum Charging Solutions Inc
04.2021 - 01.2022

General Manager/President

West Coast Exotic Auto Group Inc
07.2000 - 07.2018

Private Investigator

Many Different Employers
11.1997 - 11.2018

Canadian Investigation Academy

Private Investigation from All Aspects of Becoming A Private Investigator
04.1995 - 08.1997

Similar Profiles

CREATE PROFILE
Reggie PalManagement