Hi, I’m
Reggie Pal
Management
Delta,British Columbia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
years of professional experience
2
years of post-secondary education
3
Languages
Work History
ZAAP Charge Inc.Vancouver , BC
VP of Operations
09.2022 - 08.2023
Job overview
- Supervised new employees and to promote adherence to established a vast network of EV Chargers across Canada & USA
- Coordinated with the Management teams on upcoming opportunities to keep the company relevant.
- Monitored each department to make sure that employees and customers needs are met.
- Followed up with suppliers, customers & government on upcoming rebates and any collaborations.
- Responded to emergency situations to provide rapid and accurate assessment.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company growth through collaboration with sales and marketing departments.
- Established performance goals for department and outlined processes for achievement.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Clarified roles, responsibilities and expectations of staff.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Electrum Charging Solutions IncSurrey, BC
Business/Corporate Development
04.2021 - 01.2022
Job overview
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Compiled product and customer data to generate informed profit projections.
- Kept meticulous client notes and updated account information in company databases.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
West Coast Exotic Auto Group IncRichmond, BC
General Manager/President
07.2000 - 07.2018
Job overview
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Many Different EmployersSurrey, BC
Private Investigator
11.1997 - 11.2018
Job overview
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Investigated individuals claiming disability to identify and document fraud.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Conducted surveillance for up to 18 hours at time.
- Conducted mobile and stationary surveillance on subjects of fraud investigations.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Set up both auditory and visual monitoring and recording devices.
- Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
- Operated in full compliance with BC & Alberta laws covering interactions with individuals, records searches and allowable surveillance techniques.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Uploaded evidence into case management system each day.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
Education
Canadian Investigation Academy Langley, BC
Private Investigation from All Aspects of Becoming A Private Investigator
04.1995 - 08.1997
Skills
Relationship building and retention
Recruiting and Hiring
Delegation
Employee scheduling
Business Development
Inventory management
Relationship building
Company guidelines
Policy and procedure development
Timeline
VP of Operations
ZAAP Charge Inc.
09.2022 - 08.2023
Business/Corporate Development
Electrum Charging Solutions Inc
04.2021 - 01.2022
General Manager/President
West Coast Exotic Auto Group Inc
07.2000 - 07.2018
Private Investigator
Many Different Employers
11.1997 - 11.2018
Canadian Investigation Academy
Private Investigation from All Aspects of Becoming A Private Investigator
04.1995 - 08.1997