REGGIE BUSALLA
Vanderhoof,Canada
Summary
A Collaborative employee with strong dedication to partnering with co-workers to promote, engage and empowering work culture. Documented strengths in building and maintaining relationships, hardworking and dependable that is ready to achieve company's mission, vision and goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BARTENDER
My Place Pub
07.2023 - Current
- Welcoming guests, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Preparing drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
House Cleaning
Evan's Cleaning Services
03.2022 - Current
- Dusting, sweeping, mopping and washing floors, toilets, showers, tubs, driveways, windows and counters
- Vacuuming carpets, upholstery, and any other dusty surfaces in the kitchen and bathroom
- Cleaning beds and fluffing pillows
- Scrubbing and sanitizing all relevant surfaces
- Handling all furniture and appliances carefully.
Supervisor
Vanderhoof
06.2021 - 07.2023
- Completes all required shift documents and cash procedures
- Complies with and enforces all Tim Horton operating standards, system-wide incentive programs, and assists Store Manager in driving sales initiatives
- Respond to customer complaints in a timely manner, resolving problems by turning negative situations to a positive
- Respond to customers in a friendly manner with an appropriate sense of urgency
STORE GENERAL MANAGER
Jollibee Foods Corporation/Freemont Foods Corp.
03.2009 - 04.2021
- Strategy evaluation which reviews and approves the restaurant's evolving business action plans
- Defines sales building initiatives in the restaurant and implements marketing initiatives
- Checks compliance to cost control standards like inventory, cash control and other profit control
- Develops cost control initiatives
- In terms of food and service quality, ensures that receiving, handling and storing of items are followed, highest standards on production and service processes are met and
- Food Safety practices are being followed
- Handles customer complaints based on standards and elevates to area manager if needed; analyzes complaints and develops action plans, implements and monitors execution
- Acts as point of contact in Crisis Management & Media Handling and acts as emergency response team lead person, and occupational safety and health officer
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Quality / Food Safety District Peer Auditor
Freemont Foods Corporation
01.2018 - 12.2020
- Kept eye on quality assurance information to review compliance against specifications and company standards.
- Monitored and controlled temperature of products.
- Audited internal activities and conducted thorough inspections.
- Documented and escalated deviations to supervisors and recommended resolutions.
District Parter - Internal Auditor
Freemont Foods Corporation
01.2018 - 12.2020
- Internal Control and Cash & Inventory Management
Education
Bachelor of Arts - Mathematics
Holy Cross of Davao College
Davao City, Philippines11.2011
2-year Vocational Course - Computer Secretarial And Office Management
TESDA-LSF
Davao City, Philippines03.2003
Secondary Education -
Lupon School of FIsheries
Lupon, Davao Or., Philippines03.2001
Skills
- Computer Literate (Microsoft Word, Excel, PowerPoint, Outlook/emails & other MS Family)
- Ability to operate scheduling and database maintenance & inventory software
- Ability to perform the duties of the position
- Ability to clean and organize work
- Ability to build rapport with guest/clients
- Data Analysis, Presentation, Reporting, Coaching and Audit Skills
- Customer, Sales, and Results Orientation
- Leadership and collaboration skills
Certification
Food Handler Certification Certificate Number 07172084B
Expiration Date : December 07, 2027
REFERENCES
DAVE MILES MARIONE LEE MARQUEZ
My Place Pub Housekeeping, Northern Health Canada
Vanderhoof, BC, Canada Vanderhoof, BC, Canada
Contact Number 236-999-9962 Contact Number 250-570-8119
BELEN BARRIAS JOVELYN GINGCO
Former Tim Hortons Supervisor Former Tim Horton Manager
Vanderhoof, BC, Canada Vanderhoof, BC, Canada
Contact Number 250-567-0815 Contact Number 250-567-7952
Timeline
BARTENDER
My Place Pub
07.2023 - Current
House Cleaning
Evan's Cleaning Services
03.2022 - Current
Supervisor
Vanderhoof
06.2021 - 07.2023
Quality / Food Safety District Peer Auditor
Freemont Foods Corporation
01.2018 - 12.2020
District Parter - Internal Auditor
Freemont Foods Corporation
01.2018 - 12.2020
STORE GENERAL MANAGER
Jollibee Foods Corporation/Freemont Foods Corp.
03.2009 - 04.2021
Bachelor of Arts - Mathematics
Holy Cross of Davao College
2-year Vocational Course - Computer Secretarial And Office Management
TESDA-LSF
Secondary Education -
Lupon School of FIsheries
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