Mildred Ribbonleg
Fox Lake,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized, proactive, and punctual with team oriented mentality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Generalist
LRRCN
Fox Lake, AB
03.2023 - Current
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
- Accompanied clients on job interviews or doctor's appointments as needed.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Collected data and entered into internal system database.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Supported team in daily operations and workflow management.
- Engaged with clients to address inquiries and provide assistance promptly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Home Care Aide
LRRCN Health
Fox Lake, AB
11.2022 - 03.2023
- Transported clients to doctor appointments or other errands as needed.
- Answered call lights promptly to attend to client requests or needs.
- Collaborated with other members of the healthcare team to ensure quality care for all clients.
- Adhered to agency policies and procedures while providing home health services.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Maternal Child Health
LRRCN Health
Fox Lake, AB
06.2012 - 11.2022
- Conducted home visits to assess family needs and develop individualized goals.
- Provided resources, referrals, and follow-up services to families in need.
- Facilitated parent education classes on topics such as parenting skills, health care, nutrition, and child development.
- Collaborated with other agencies to ensure that families receive appropriate services.
- Promoted self-sufficiency by helping families identify strengths and weaknesses in order to set achievable goals.
- Assisted parents in finding employment opportunities and providing job search assistance.
- Monitored client attendance at scheduled appointments using a variety of methods including phone calls and emails.
- Participated in regular professional development activities such as trainings and seminars related to home visitors' best practices.
- Provided advocacy services when necessary by assisting clients in navigating systems such as housing or public benefits programs.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Guided clients through transition to independent living within community.
Education
Grade 12 diploma -
Kayas Cultural College
Fox Lake04-2012
Skills
- Documentation Skills
- Resource Advocacy
- Client Home Visits
- Client Needs Assessments
- Client and Family Interviews
- Relationship Building
- Active Listening
- Problem-Solving
- Attention to Detail
- Maintaining Client Records
- Collaboration and Teamwork
- Goal Setting
- Microsoft Office
Certification
- Class 5 License
Timeline
Generalist
LRRCN
03.2023 - Current
Home Care Aide
LRRCN Health
11.2022 - 03.2023
Maternal Child Health
LRRCN Health
06.2012 - 11.2022
Grade 12 diploma -
Kayas Cultural College