Regan Oosterhuis
Carleton Place,ON
Summary
Detail-oriented and compassionate, with a background in supporting youth with diverse needs. Dedicated to fostering a positive learning environment by providing assistance, individualized support, and administrative coordination. Seeking to contribute communication skills, patience, and a passion for youth success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Welfare Shift Coordinator
Evolving Youth Care
06.2023 - Current
- Monitored and improved performance of teams and individual employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Set challenging goals and helped team work together to accomplish all objectives.
- Delegated tasks to team members and assessed compliance.
- Verified quality of all work performed to meet demanding targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Interpreted management directives, performed daily assignments, and completed special projects.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Subcontract Cleaner
A1 Cleaning
08.2021 - 09.2022
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Server
Parsital
02.2020 - 03.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Casheir/Garnisher
Harveys & Swiss Chalet
03.2016 - 01.2020
- Developed and maintained courteous and effective working relationships.
- Followed health and safety food guidelines
- Operated cash registers
Education
Diploma in Community And Justice Services
Algonquin College
Ottawa, ON06.2023
Skills
- Team building expertise
- Decision-making capabilities
- Staff Training and Development
- Safety and risk assessment
- Creative Problem-Solving
- Goal Setting and Tracking
- Shift Paperwork Completion
- Role Modeling
- Crisis intervention skills
- Advocacy
- Behavioral management
- Child Development
Accomplishments
February 2020 | Smart Serve
August 2019 | Food Safety
August 2019 | WHMIS (Workplace Hazardous Materials Information System)
Languages
English
Full Professional
Certification
July 2023-2024
Certified in Therapeutic Crisis Intervention
April 2023
Certified in Non-Violent Crisis intervention (NVCI)
April 2023
Certified in Mental Health First aid
February 2023
Cannabis and Youth A Certificate for Youth Workers
February 2023
Certified in Understanding Stigma CAMH
January 2023
Gained certificate in Online Training Initiative to Address Human Trafficking: Online training program on working with trafficked persons
May 2021
Certified in Red Cross Emergency First Aid CPR/AED Level C
Timeline
Child Welfare Shift Coordinator
Evolving Youth Care
06.2023 - Current
Subcontract Cleaner
A1 Cleaning
08.2021 - 09.2022
Server
Parsital
02.2020 - 03.2021
Casheir/Garnisher
Harveys & Swiss Chalet
03.2016 - 01.2020
Diploma in Community And Justice Services
Algonquin College
July 2023-2024
Certified in Therapeutic Crisis Intervention
April 2023
Certified in Non-Violent Crisis intervention (NVCI)
April 2023
Certified in Mental Health First aid
February 2023
Cannabis and Youth A Certificate for Youth Workers
February 2023
Certified in Understanding Stigma CAMH
January 2023
Gained certificate in Online Training Initiative to Address Human Trafficking: Online training program on working with trafficked persons
May 2021
Certified in Red Cross Emergency First Aid CPR/AED Level C
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