Regan Klus
Saskatoon,SK
Summary
Hospitality service expertise and exceptional customer service. Elevated guest satisfaction through efficient problem resolution and personalized attention, ensuring compliance with food safety. Demonstrated adaptability and strong work ethic by enhancing experiences and building trust with regular customers.
Overview
7
7
years of professional experience
Work History
Server
Mano's Restaurant And Lounge
1820 8th St E #200
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Server
Smileys Restaurant/Luther Tower Dining Room
1223 Temperance St
01.2017 - 09.2019
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Education
High School Diploma -
W. G. Murdoch High School
Crossfield, AB06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Decision-Making
Languages
English
Full Professional
Timeline
Server
Mano's Restaurant And Lounge
09.2019 - Current
Lead Server
Smileys Restaurant/Luther Tower Dining Room
01.2017 - 09.2019
High School Diploma -
W. G. Murdoch High School