Regan Harris
Medicine Hat,Canada
Summary
Experienced Health Services Manager committed to patient advocacy and focused on enhancing patient outcomes through innovative health service delivery. Extensive experience in Correctional Health provides unique insights into the sector's challenges and opportunities, fostering a deep understanding of its complexities. Passionate about leveraging expertise to drive meaningful improvements in health service delivery, with the aim of creating a lasting impact within Correctional Health Services. Demonstrated success in achieving excellence while cultivating collaborative relationships with multidisciplinary teams to ensure optimal patient care.
Overview
9
9
years of professional experience
Work History
Health Services Manager
Recovery Alberta
07.2023 - Current
- Led development and implementation of health service programs to enhance patient care quality.
- Mentored and trained staff on best practices in patient management and compliance standards.
- Conducted regular assessments of service delivery, identifying areas for improvement and implementing solutions.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Strengthened relationships with community partners, resulting in increased referrals for health services.
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans, and empathetic communication with patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Health Services Manager
Recovery Alberta
07.2023 - 11.2023
- Oversee daily operations, including recruitment, hiring, scheduling, staff meetings, and stakeholder engagement.
- Mentored and trained staff on best practices in patient management and compliance standards.
- Streamlined operational processes, resulting in increased efficiency across multiple departments.
- Conducted regular assessments of service delivery, identifying areas for improvement and implementing solutions.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans, and empathetic communication with patients.
- Reduced operational costs with thorough budget analysis and resource allocation adjustments.
Assistant Head Nurse
Alberta Health Services
06.2021 - 07.2023
- Supervised frontline nursing staff, supporting evaluations, professional development, and clinical leadership.
- Coordinated daily operations, including staffing assignments, stakeholder communication, and acting as a liaison between staff and management.
- Contributed to the development and implementation of provincial and site-specific policies and procedures.
- Collaborated with physicians, therapists, addictions counselors, and other healthcare professionals to deliver comprehensive patient care services.
- Led site-level quality improvement initiatives aimed at enhancing patient safety and care delivery.
- Conducted training sessions on emergency response protocols and patient management strategies.
- Assisted management in realigning health service delivery at other correctional health sites, e.g., Red Deer Remand Centre.
- Participated in emergency response efforts when necessary.
Registered Nurse
Alberta Health Services – Medicine Hat Remand Centre
06.2016 - 07.2021
- Delivered direct patient care, including conducting thorough physical and mental health assessments, monitoring for changes in condition, implementing appropriate treatments, medication administration, wound care, etc.
- Developed patient care plans in collaboration with multidisciplinary teams, and coordinated referrals for additional services.
- Facilitated patient transitions between care sites and into the community, ensuring continuity of services and minimize disruptions in treatment plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Education
Baccalaureate of Science - Nursing
University of Calgary
01.2016
Skills
- Patient care management
- Staff training and mentorship
- Quality improvement
- Policy implementation
- Clinical leadership
- Operations management
Timeline
Health Services Manager
Recovery Alberta
07.2023 - Current
Health Services Manager
Recovery Alberta
07.2023 - 11.2023
Assistant Head Nurse
Alberta Health Services
06.2021 - 07.2023
Registered Nurse
Alberta Health Services – Medicine Hat Remand Centre
06.2016 - 07.2021
Baccalaureate of Science - Nursing
University of Calgary