Regan Crichton
Beaumont,AB
Summary
Organized & dependable team player looking to seek and maintain a full time position with an ability to handle multiple projects simultaneously with a high degree of accuracy, using interpersonal skills, excellent time management and problem solving skills. Detail-oriented candidate successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet company goals.
Overview
25
25
years of professional experience
Work History
Server/ Bartender/ Supervisor
ECG Ventures Ll Ltd.
01.2025 - Current
- Restaurant opening team member of 3 concepts; OEB Kitchen and Bar, Avalon Bar, Wheels up Burgers & BBQ.
- Set up POS systems to ensure correct items, pricing, modifiers, and system accuracy.
- Develop team members through orientations, dry run operations, and continual hands on training.
- Serve food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Table touches to every guest, continued feedback and strong communication to all team members each shift, strong focus on both the wins and the areas of opportunities, effective cash handling and closing of end of day.
Server/ Supervisor/ SQL
Moxie's Grill & Bar
07.2023 - Current
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal & drink pairings.
- Contributed to increased sales with upselling techniques, effective menu touring, and knowledge of specials.
- Enhanced customer satisfaction by providing efficient and friendly service to guests which in turn developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Boosted new team members morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Communicated constant positive and constructive feedback consistently through training with both new trainees and management team.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed accurate billing, payment processing, and cash management practices.
Server/ Bartender/Shift Manager
Chili's Grill & Bar Airport YEG
09.2015 - 04.2023
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Operated efficiently in high-volume setting
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Manager
Chili's Grill & Bar
02.2008 - 08.2015
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes, and enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
Manager
Chili's Grill & Bar
07.2005 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recorded inventory sales into organization's weekly income report.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
FOH Team -Server/Bartender, Trainer, Shift Leader
Chili's Grill & Bar
07.2001 - 06.2005
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems, provided additional items, throughout their meal.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified team weak points and implemented corrective actions to resolve concerns by cross-training existing employees to maximize team agility and performance.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Hostess
Chili's Bar & Grill
11.1999 - 06.2001
- Greeted guests with a warm and welcoming persona
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
General Studies
U of A
Skills
- Guest Relations Management
- Hospitality Service Expertise
- Customer Service and Rapport
- Sales Techniques
- Adaptable and Flexible
- Natural Leadership
- Efficient time management
- Quality Control
- Operational Efficiency and Safety
- Workflow Coordination
- Staff Training
References
Gerry Inglis: (780)499-2882
Rowell Malari: (780)361-8145
Gayle Lefever: (780)902-0473
Timeline
Server/ Bartender/ Supervisor
ECG Ventures Ll Ltd.
01.2025 - Current
Server/ Supervisor/ SQL
Moxie's Grill & Bar
07.2023 - Current
Server/ Bartender/Shift Manager
Chili's Grill & Bar Airport YEG
09.2015 - 04.2023
General Manager
Chili's Grill & Bar
02.2008 - 08.2015
Manager
Chili's Grill & Bar
07.2005 - 01.2008
FOH Team -Server/Bartender, Trainer, Shift Leader
Chili's Grill & Bar
07.2001 - 06.2005
Hostess
Chili's Bar & Grill
11.1999 - 06.2001
General Studies
U of A
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