Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Regai K. Dodo

Calgary,Canada

Summary

Results-driven and dynamic professional with extensive experience in analyzing productivity, formulating innovative strategies, and optimizing performance. Exceptional time management skills with effective prioritization of professional and personal tasks. Proven ability to champion end-to-end customer service with a passion for adding value, leveraging tools and methodologies to deliver results. Meticulous in meeting process standards and collaborating with peers to achieve team-based outcomes. Thrives in a productive team environment, always seeking to be part of the solution. Solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Demonstrated ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in a customer-centric environment.

Overview

16
years of professional experience

Work History

Ashley Home Furniture (TDG)

Sales Associate
05.2024 - 03.2025

Job overview

  • End to end customer service with strong engagement to meet customer needs and expectations including accurate, transparent and quality product education
  • Processing sales, consulting for product and providing updated quotes
  • Providing Retention support for pursuing customers
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

TELUS Communications

Customer Service, Retention and Team Lead
01.2016 - 01.2023

Job overview

  • Company Overview: Calgary
  • Championed end-to-end customer engagement and acquisition processes
  • Analyzed team sales productivity to formulate and implement strategic sales methodologies
  • Assisting to resolve customer needs, with high standards and exceptional execution of service within the core values of the company
  • Demonstrated troubleshooting expertise and proficiently retrieved data for various devices
  • Formulated innovative sales strategies by leveraging research data on new products in Smart Home Security systems, Personal security software, Cloud storage, and other IT-based products
  • Initiated effective pitch-based sales across online, in-person, and phone channels
  • Delegating tasks to team members and coaching for individual based success
  • Achieving exceptional customer experience goals identified by consistent excellent survey reviews
  • Generating value-based sales to prospective and existing customer bases
  • Increased productivity by providing valuable coaching on crafting impactful bridging statements
  • Exceeded personal sales targets through proactive cold and lead-based sales initiatives
  • Calgary
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

TELUS Mobility

Operations & Event Management
01.2011 - 01.2016

Job overview

  • Company Overview: Calgary
  • Conducted risk management assessments to identify and mitigate potential threats
  • Monitored services and incidents to ensure prompt identification and resolution
  • Deployed technical solutions for trouble tickets and project reports, particularly for major incidents
  • Prioritized and engaged in service-focused incident resolution
  • Gathered and processed data through software-based systems for comprehensive analysis
  • Analyzed incident data and processes, contributing to ongoing procedure reviews
  • Prioritizing tasks and assigning resources to resolve incidents and customer concerns
  • Co-ordinating with technical and in-office teams to safe information and resolve critical service incidents
  • Articulated technical based solutions for comprehensive analysis to both small and medium businesses including high profile organizations and departments
  • Actively pursued, and achieved, high level performance targets to meet customer-based expectations
  • Calgary
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Salvation Army Center of Hope

Security Lead/Supervisor
10.2008 - 04.2011

Job overview

  • Company Overview: Calgary
  • Performance management of security operations and acted as a liaison between two business to achieving an understanding of daily operations and ensuring a win-win outcome for all parties concerned
  • Ensure site-based policies and upheld by team and develop strategies to ensure reoccurring successful results
  • Implemented measures to improve operations, conduct and procedures focused on results, execution and orientation to risk management standards
  • Calgary
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Education

Athabasca University

Bachelors of Commerce from Business Finance
03.2025

University Overview

Carleton University

Political Science from International Relations

University Overview

University of Calgary

Political Science

University Overview

Marc Garneau Collegiate Institute

Political Science

University Overview

Skills

  • Service and coaching/team building
  • Adaptability and Flexibility
  • Consistency in executing processes
  • Well spoken and professional
  • Microsoft (eg word and excel)
  • Delegating tasks to large teams
  • Strategic Planning & Implementation
  • Team Training & Leadership
  • Complex Problem Resolution
  • Event Organization
  • Exceptional Communication
  • Fluid with multiple professional based software programs (CRM, Salesforce, Lynx, UKG etc)
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Compliance awareness
  • Sales proficiency
  • Strong numeracy skills
  • Client confidentiality
  • Financial product sales
  • Transaction processing

Languages

English
Native or Bilingual
Shona
Native or Bilingual
French
Elementary

Timeline

Sales Associate
Ashley Home Furniture (TDG)
05.2024 - 03.2025
Customer Service, Retention and Team Lead
TELUS Communications
01.2016 - 01.2023
Operations & Event Management
TELUS Mobility
01.2011 - 01.2016
Security Lead/Supervisor
Salvation Army Center of Hope
10.2008 - 04.2011
Carleton University
Political Science from International Relations
University of Calgary
Political Science
Marc Garneau Collegiate Institute
Political Science
Athabasca University
Bachelors of Commerce from Business Finance
Regai K. Dodo