Reg Merkley
West Kelowna,British Columbia
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager of Operations/Business Owner
Reg Merkley Trucking
West Kelowna, BC
01.1995 - 01.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with [Job title]s and customers to build connections and nurture relationships.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Education
High School Diploma -
David Thompson Secondary School
Vancouver, BC2022
Skills
- Payroll Operations
- Business Operations
- Management Training
- Regulatory Compliance
- Overseeing Employees
- Originality and Creativity
- Sales Promotion
- Supplier Monitoring
- Mathematical Calculation and Reasoning
- Departmental Operations
- Hiring and Onboarding
- Sales Tracking
- Quality Standards
- Financial Statement Review
- Contract Negotiation
- Safety Awareness
- Human Resources Oversight
- Customer Satisfaction
Certification
- Management and owner of different businesses since the 1980'S. I have a class 3 with Air Brakes and have driven many different types of commercial vehicles over many years. Am very active and would consider part time also.
Timeline
Manager of Operations/Business Owner
Reg Merkley Trucking
01.1995 - 01.2020
High School Diploma -
David Thompson Secondary School
- Management and owner of different businesses since the 1980'S. I have a class 3 with Air Brakes and have driven many different types of commercial vehicles over many years. Am very active and would consider part time also.
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