Refugio Rico Rangel
Porterville
Summary
Dedicated professional with expertise in customer service, appointment scheduling, and patient support. Committed to enhancing patient experiences and resolving conflicts with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Navigation Center Representative
Family HealthCare Network
Porterville
01.2022 - 03.2026
- Facilitated appointment scheduling and coordinated healthcare management for patients.
- Scheduled appointments, transportation, and special accommodations for optimal patient convenience.
- Collaborated with medical staff to ensure effective communication and patient care.
- Addressed patient inquiries and concerns with empathy, ensuring a positive experience.
- Resolved patient complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from patients.
- Achieved daily performance goals set by management, contributing to overall service quality.
- Participated in team meetings to discuss workflow improvements and service delivery enhancements.
- Participated in training sessions designed to improve overall job performance.
- Educated patients on available services and health programs offered by the network.
- Managed inbound and outbound calls to confirm and remind patients of appointments.
- Screened calls to identify referrals or medications requested by patients.
- Updated databases with new and modified patients' data as requested.
Custodian
Springville Elementary School
Springville
05.2022 - 06.2024
- Maintained cleanliness and sanitation of classrooms and common areas daily.
- Operated cleaning equipment such as floor buffers and vacuum cleaners effectively.
- Managed waste disposal and recycling processes, contributing to a cleaner and more sustainable school environment.
- Responded promptly to maintenance requests, ensuring timely resolution of issues for faculty and administration staff.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Secured building by locking all entrances after hours, ensuring safety.
- Supported special custodial projects directed by supervisor, improving overall service quality and efficiency.
- Adhered strictly to health and safety regulations while performing duties.
- Ensured all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Ensured that all equipment was properly stored after use.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Tortilleria Clerk
Vallarta Supermarket
Porterville
10.2019 - 12.2021
- Prepared and processed customer orders for tortilla and corn products efficiently.
- Processed customer orders promptly and accurately, contributing to customer satisfaction and repeat business.
- Fried corn products and packaged them for display on store shelves.
- Utilized scales to measure products accurately and printed corresponding labels.
- Maintained cleanliness and organization of store displays and merchandise.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Assisted customers with inquiries and complaints in a professional manner.
- Utilized computer software programs to create reports, labels, forms.
Education
Graduate Certificate - Administrative Assistant
Porterville Adult School
Porterville, CA05-2019
GED -
Porterville Adult School
Porterville, CASkills
- Customer service and support
- Patient support
- Appointment scheduling
- Call screening
- Record management
- Communication management
- Client communication
- Service quality
- Time management
- Team collaboration
- Conflict resolution
- Continuous improvement
- Analytical skills
- Professionalism
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Custodian
Springville Elementary School
05.2022 - 06.2024
Navigation Center Representative
Family HealthCare Network
01.2022 - 03.2026
Tortilleria Clerk
Vallarta Supermarket
10.2019 - 12.2021
Graduate Certificate - Administrative Assistant
Porterville Adult School
GED -
Porterville Adult School