Reeya Duwal
Canada,ON
Summary
Driven professional with proven expertise in organization and cleanliness, and a strong background in team collaboration, honed across roles at Khwapa Chhen Cafe and Guest House, Royal Holidays Pvt. Limited, and Big Mart. Excelled in enhancing food safety and guest satisfaction, demonstrating exceptional verbal communication and safe food handling skills. Achieved notable improvements in workplace efficiency and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Knights Consulting
01.2024 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Kitchen Staff Member
Khwapa Chhen Cafe And Guest House
07.2020 - 08.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Front Desk Agent
Royal Holidays Pvt. Limited
12.2019 - 06.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier/Sales Floor Associate
Big Mart
04.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Post- Graduation Certificate - Global Hospitality Sustainable Leadership
Seneca College of Applied Arts And Technology
North York, ON08.2024
Bachelors - Bachelors On Travel And Tourism Management
Nepal Academy of Tourism And Hotel Management
Kathmandu, Nepal07.2022
Skills
- Food Preparation
- Organization and Cleanliness
- Safe Food Handling
- Computer Skills
- Time Management
- Cash Handling
- Team Collaboration
- Verbal and written communication
- Basic Recordkeeping
- Stock management
Languages
English
Full Professional
Nepali
Native or Bilingual
Certification
Smart Serve
Food Handling
First Aid & CPR
Barista
Timeline
Sales Representative
Knights Consulting
01.2024 - 04.2024
Kitchen Staff Member
Khwapa Chhen Cafe And Guest House
07.2020 - 08.2023
Front Desk Agent
Royal Holidays Pvt. Limited
12.2019 - 06.2020
Cashier/Sales Floor Associate
Big Mart
04.2017 - 10.2019
Post- Graduation Certificate - Global Hospitality Sustainable Leadership
Seneca College of Applied Arts And Technology
Bachelors - Bachelors On Travel And Tourism Management
Nepal Academy of Tourism And Hotel Management
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