Reetu Reetu
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
Work History
Line Cook
Pizza Delight
01.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Technical Support Representative
HGS - Hinduja Global Solutions
09.2021 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Data Entry Clerk
SCI Logistics
10.2020 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
Technical Assistant
AIRTEL Networks
01.2018 - 12.2019
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Performed minor maintenance and repair on malfunctioning computer equipment.
Education
Associate of Arts - Organizational Psychology
Northern Lights College
Dawson Creek, BC12.2021
Computer Programming - Computer Programming
HIMT
Tanda Urmar, Punjab09.2018
Skills
- Data Connectivity
- MS Office Proficiency
- Collaborative Team Player
- Troubleshooting and Assistance
- Java Full Stack
- LAN and WAN Assessment
- Adobe Flash
- Data Processing
Timeline
Line Cook
Pizza Delight
01.2023 - Current
Technical Support Representative
HGS - Hinduja Global Solutions
09.2021 - 11.2022
Data Entry Clerk
SCI Logistics
10.2020 - 09.2021
Technical Assistant
AIRTEL Networks
01.2018 - 12.2019
Associate of Arts - Organizational Psychology
Northern Lights College
Computer Programming - Computer Programming
HIMT
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