REETU DHALLA
Montréal,CA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
9
9
years of professional experience
Work History
Supervisor
Mont Tacos (Restaurant)
Montréal, QC
05.2022 - Current
- Hiring, training and managing staff.
- Coordinate employee schedules according to shift changes and availability.
- Planning and organizing of group events.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
Cashier and Store Associate
Canadian Tire
Whitehorse, YT
03.2021 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Keep the working environment around the checkout area clean.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed returns, exchanges and refunds according to company policy.
Front Desk/Night Auditor
Canada's Best Value Inn River View Hotel
Whitehorse, YT
12.2020 - 03.2022
- Processed check-ins and check-outs of guests accurately.
- Online and telephone reservation management.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Cashier
Loblaws (Superstore)
Whitehorse, YT
10.2020 - 02.2021
- Record transactions on the cash register (purchases, exchanges and refunds)
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Scanned items and checked pricing on cash register for accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
Customer Service Representative
Dynamite for Gexel
Montréal, QC
10.2019 - 01.2020
- Handle a large number of inbound-outbound calls and e-mails.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Roger for Atelka Entreprises Inc.(TTEC)
Montréal, QC
07.2018 - 10.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Analyze customer needs and recommend new products, packages and promotions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier/Server
Chand palace
Montreal, Quebec
12.2017 - 04.2018
- Greeted customers promptly and responded to questions.
- Process cash, credit card payments and issued receipts.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier/Food Prep
Pizza Pizza
Montréal, QC
09.2016 - 11.2017
- Greet customers at the counter and take orders.
- Receive payments (cash, credit card, gift card or debit).
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Handled customer orders in a timely manner, ensuring accuracy of order.
Customer Service Representative
Amazon
Chandigarh, Punjab and Haryana
12.2014 - 07.2016
- Provided customer service to clients through phone and email communication.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Gathered customer feedback and reported it to management for further action.
Education
Cours De Francisation -
Centre William-Hingston
11.2023 - Current
Residential And Commercial Drafting - Architecture Studies
Verdun Adult And Career Centre
Montreal, QC05-2018
Bachelor of Computer Applications - Information Technology
Punjab Technical University
Punjab, India03-2014
High school diploma -
MSD School
Punjab, India03-2010
Skills
- Effective Written And Verbal Communication
- Hospitality Services
- Excellent customer service
- Key Decision Making
- Cash handling
- Active listening
- Recruitment And Hiring
- Ability to work under pressure
- Excellent ability to multi-task
- Microsoft Office (Word, Excel and Power Point)
- Typing speed of 45 word-minutes
- Ability to work alone and as part of a team
- Flexibility/adaptability
- Team Mentorship
- Fast learner
- Committed and enthusiastic
Timeline
Cours De Francisation -
Centre William-Hingston
11.2023 - Current
Supervisor
Mont Tacos (Restaurant)
05.2022 - Current
Cashier and Store Associate
Canadian Tire
03.2021 - 03.2022
Front Desk/Night Auditor
Canada's Best Value Inn River View Hotel
12.2020 - 03.2022
Cashier
Loblaws (Superstore)
10.2020 - 02.2021
Customer Service Representative
Dynamite for Gexel
10.2019 - 01.2020
Customer Service Representative
Roger for Atelka Entreprises Inc.(TTEC)
07.2018 - 10.2019
Cashier/Server
Chand palace
12.2017 - 04.2018
Cashier/Food Prep
Pizza Pizza
09.2016 - 11.2017
Customer Service Representative
Amazon
12.2014 - 07.2016
Residential And Commercial Drafting - Architecture Studies
Verdun Adult And Career Centre
Bachelor of Computer Applications - Information Technology
Punjab Technical University
High school diploma -
MSD School
Languages
- French
- English
- Hindi
- Punjabi
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